LaDonavan Wilder
Anchorage,AK
Summary
I've done a great job of training and developing others who join our team. I maintain a safe and organized work space for myself and others. Skilled in needs assessment, and leveraging technology to enhance learning experiences. Demonstrated active listening skills to improve customer experience. Skilled in product assessment and marketing to best represent company. Successfully fostered collaborative environments that support skill development and professional growth.
Overview
6
6
years of professional experience
Work History
Center Consultant
FedEx Office
Anchorage, USA
09.2023 - Current
- I serve customers in the self service department of our store
- I help customers make copies, print, fax and scan
- I serve customers in the shipping department; helping to ship international and domestic packages in a friendly and efficient way
- I serve in the printing department; helping to place orders for print jobs that include business cards, flyers, books and posters
Retail Specialist
Verizon
El Cerrito Plaza
04.2023 - 09.2023
- I practice safe opening and closing procedures to make sure that my fellow employees are protected and our merchandise is secure
- I sell phones, plans and accessories
- I do my best to be an encyclopedia of knowledge for the customers and my co-workers to help customers make informed decisions and my co-workers be informed of important store information
Personal Care Attendant
Sentry Living Solutions
10.2022 - 04.2023
- I do the laundry for my client and clean his house
- I make sure that he takes his medicine and eats
- I change him when he has a bowel movement and make sure that he is clean
- I provide company and support in case of an emergency
Youth Basketball Coach
Hoopsphere Basketball Training Academy
10.2022 - 04.2023
- I coach AAU teams and create practices to help youth with their basketball skill by putting them through drills and exercises
- I coach group skills classes also with students roughly between the ages of 7 and 14
- These students are of all different skill levels and need a lot of patience and instruction on the fundamentals of basketball
- I simulate game situations with them in practice to prepare them to be as successful on the basketball court as possible
- I provide constructive criticism and immediate and daily habits the kids can use to improve their performance
Single Store Sales Representative
Techtronic Industries (TTI)
03.2022 - 09.2022
- I serviced consumers by explaining product functioning that would best meet their needs
- I used mobile devices to change inventory to reflect accurate numbers of product
- I organized the products to make sure that they were displayed well and the customers could easily find what they’re looking for
- I put up signs around The Home Depot to promote sales that our subsidiaries were having
Customer Service Athlete
Nike
01.2019 - 05.2021
- I serviced consumers by explaining product functioning that would best meet their needs
- I used mobile devices to close sales as well as apply discounts
- I organized the stockrooms for items to be found more efficiently
- I counted inventory to see which items needed to be reordered
- I signed consumers up for life time Nike memberships, shared store history with consumers and did friendly greetings
Education
Bachelor of Arts Degree - Communications, Sports Management Minor
University of Alaska Fairbanks
05.2018
Associates of Science Degree -
City College of San Francisco
Skills
- Verbal and written communication
- Integrity and honesty
- Problem-solving
- Research and development
- User support
- Training and development
- Time management
- Process improvement
Accomplishments
- San Francisco City College men’s basketball State Champion, 2015-16
- University of Alaska Fairbanks men's basketball, MM/DD
Timeline
Center Consultant
FedEx Office
09.2023 - Current
Retail Specialist
Verizon
04.2023 - 09.2023
Personal Care Attendant
Sentry Living Solutions
10.2022 - 04.2023
Youth Basketball Coach
Hoopsphere Basketball Training Academy
10.2022 - 04.2023
Single Store Sales Representative
Techtronic Industries (TTI)
03.2022 - 09.2022
Customer Service Athlete
Nike
01.2019 - 05.2021
Bachelor of Arts Degree - Communications, Sports Management Minor
University of Alaska Fairbanks
Associates of Science Degree -
City College of San Francisco