LaDonna Bowen
Rocky Mount,MO
Summary
Dedicated and customer-focused professional seeking a position as a Customer Service Representative to leverage exceptional communication skills and a strong commitment to providing outstanding service to enhance customer satisfaction and loyalty. Skilled cook with diverse experience in various culinary settings, including high-volume restaurants and boutique catering services. Possess strong knowledge of food preparation techniques, menu development, and kitchen safety protocols. Team-oriented professional with ability to work efficiently under pressure while maintaining creativity and quality standards. Contributed to significant improvements in kitchen operations and customer satisfaction ratings through innovative recipe development and effective inventory management.
Overview
15
15
years of professional experience
Work History
Cook
Stonebridge
Osage Beach , MO
10.2023 - Current
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Prepared a wide range of dishes according to menu specifications and chef instructions.
Customer Service Representative
Barclays Bank
Las Vegas, NV
08.2017 - 06.2021
- Implemented new procedures and technologies that improved efficiency and streamlined operations
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Call Center Associate
C3 CustomerContactChannels
Las Vegas, Nevada
06.2015 - 07.2017
- Navigated through computer systems to review information and respond appropriately to callers.
- Promoted available products and services to customers during service, account management and order calls.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Updated customer accounts, addresses and contact information within call management databases.
Lead Sales Associate
Target Stores
Las Vegas, NV
10.2009 - 05.2013
- Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores
- Developed strategies to increase sales and promote new products.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Replenished and arranged items to maintain appearance.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Provided leadership and direction to motivate department associates.
Education
High School Diploma -
Western High School
Las Vegas, NV06-2006
Skills
- Adaptability
- Attention to detail
- Communication
- Time management
- Problem-solving
- Grilling
- Dish preparation
- Food handling
- Food presentation
- Surface cleaning
- Health code adherence
- Hospitality service expertise
References
Available upon request
Leadership Experience
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Communication Skills
Implemented new procedures and technologies that improved efficiency and streamlined operations.
References
References available upon request.
Timeline
Cook
Stonebridge
10.2023 - Current
Customer Service Representative
Barclays Bank
08.2017 - 06.2021
Call Center Associate
C3 CustomerContactChannels
06.2015 - 07.2017
Lead Sales Associate
Target Stores
10.2009 - 05.2013
High School Diploma -
Western High School
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