La Donna Chuculate
Kansas,OK
Summary
Skilled Patient Access Representative with a strong background at Cherokee Nation, adept in insurance verification and patient check-in. Excelled in providing exceptional customer service, enhancing patient satisfaction, and streamlining appointment scheduling. Demonstrated proficiency in multitasking and maintaining meticulous records, contributing to efficient healthcare delivery.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Cherokee Nation
04.2022 - Current
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Clerk III
Cherokee Nation
11.2019 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Scheduled patient appointments in respective doctors' schedule.
Certified Paraoptometric
Cherokee Nation
10.2002 - 10.2019
- Assisted with insurance questions, eligibility, and prior authorizations of glasses.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Identified issues during preliminary exam and addressed concerns with physician.
Optician
Cherokee Nation
07.1996 - 10.1999
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Skills
- Patient check-in
- Patient identity verification
- Registration management
- Financial procedures adherence
- Appointment scheduling
- Multitasking and organization
- Insurance verification
Certification
Medical Terminology
Timeline
Patient Access Representative
Cherokee Nation
04.2022 - Current
Clerk III
Cherokee Nation
11.2019 - Current
Certified Paraoptometric
Cherokee Nation
10.2002 - 10.2019
Optician
Cherokee Nation
07.1996 - 10.1999
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