Jourdain Gillom
Royse City,TX
Summary
Adept at enhancing operational efficiency and security, I leveraged my expertise in computer applications and interpersonal relationship management at United States Army to fortify systems against cyber threats. Demonstrated proficiency in KPI analysis and customer engagement, driving significant improvements in service delivery and stakeholder satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Maintenance Technician
Chandlers Landing Community Association
Rockwall, TX
08.2024 - Current
- Upheld neat workspace to comply with OSHA guidelines.
- Read and interpreted equipment and work orders to properly perform required maintenance services.
- Conducted performance and safety inspections on equipment and machinery to maintain operational baseline.
- Changed HVAC filters and cleaned condensation drains to perform preventive maintenance on HVAC systems.
- Set up and operated machine tools to repair or fabricate jigs, fixtures or tools.
- Maintained accurate records of all maintenance activities performed.
- Cleaned or lubricated shafts, bearings or other parts of machinery.
Lumber Yard Associate
R.P. Lumber
Edwardsville, IL
07.2020 - 07.2023
- Helped customers obtain correct sizes and shapes by using power tools to cut lumber
- Received incoming lumber deliveries, sorted items and stored in correct racks by dimensions and quality
- Operated moving truck safely to deliver items to destination without nicks or scratches
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks
- Helped train new employees in safe practices and warehouse procedures
Quality Assurance Analyst
Yazaki
Pontoon Beach, IL
01.2016 - 06.2020
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork
- Mentored and coached team members on QA topics and strategies
- Organized and maintained work environment to allow for maximum productivity
- Fixed identified issues to improve workflows
- Adhered to standardized software quality assurance best practices, policies and processes
Information Technology Operations
Walmart
Copperas Cove, TX
05.2015 - 01.2016
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs
- Customer Acquisition and Retention
- Key Performance Indicators (KPI)
- Computer Proficiency and Microsoft Office
Information Security Analyst
United States Army
Fort Hood, TX
01.2012 - 04.2015
- Worked with other teams to enforce security of applications and systems
- Investigated and resolved incidents of unauthorized access to sensitive information
- Educated and trained users on information security policies and procedures
- Implemented security measures to reduce threats and damage related to cyber attacks
- Encrypted data and erected firewalls to protect confidential information
- Administered and monitored firewalls, intrusion detection systems and anti-virus software to detect risks
- Drafted security reports and metrics to track security performance and strategize improvements
- Executed penetration testing to identify security weaknesses and develop disaster recovery plans
Education
High School Diploma -
Alton High School
Alton, IL06.2010
Skills
- Interpersonal Relationship Management
- Product and Service Information
- Business Operations Expertise
- Customer Engagement Initiatives
- KPI Analysis
- Proficient in Computer Applications
Certification
Certified Heavy Equipment Operator, 10/01/15
Timeline
Maintenance Technician
Chandlers Landing Community Association
08.2024 - Current
Lumber Yard Associate
R.P. Lumber
07.2020 - 07.2023
Quality Assurance Analyst
Yazaki
01.2016 - 06.2020
Information Technology Operations
Walmart
05.2015 - 01.2016
Information Security Analyst
United States Army
01.2012 - 04.2015
High School Diploma -
Alton High School
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