Ladonna Robbins
Miami,FL
Summary
Highly innovative, creative, and results-oriented professional. Organizational administrative capability and proven multitasking skills. Dedicated, compassionate, dependable, and patient with an exhibited commitment to customer service. Demonstrated originality, problem solving, autonomous and decision-making. Consistent success in meeting organizational goals for efficiency and accuracy. Excellent communicator who works effectively with diverse populations. I will bring my brilliant work ethic and strength in boosting company morale. I am open to ideas different from one's own and will think outside the box for alternative solutions and help generate new ideas.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Kelly Services
11.2023 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Medical Assistant
Robert Morgan Educational Center (High School)
10.2020 - Current
- Maintained patient confidentiality; complying with HIPAA and compliance guidelines established by the practice
- Screened and assisted students with any medical needs
- Contacted parents/paramedics for students as needed
- Conducted covid test
- Documented student's medical information
- Managed clinic telephone systems, including answering calls and returning messages.
Cashier
IKrave Express
04.2019 - 06.2020
- Greeted customers when entering or leaving establishment
- Handled cash, credit, or check transactions with customers
- Organized any incoming packages
- Built long-term customer relationships with a friendly personality to drive sales.
Medical Assistant
Internal Medicine
02.2020 - 03.2020
- Maintained patient confidentiality; complying with HIPAA and compliance guidelines established by the practice
- Performed data entry tasks to document patient records within facility databases and maintaining patient files
- Checked out patient; scheduled follow-up appointments, ancillary appointments and Transfer of care appointments as needed
- Assisted physicians during routine checkups, outpatient procedures and other physical exams
- Provided compassionate patient support and care, attention, and assistance during office visits
- Prepared and administered medications under the direction of supervising physician's.
Medical Assistant
Endocrinology Diabetes and Metabolism Specialists
01.2020 - 02.2020
- Maintained patient confidentiality; complying with HIPAA and compliance guidelines established by the practice
- Prepped exam rooms for clinical procedures and assisting practitioners with patient care Screen patients to be seen by doctor
- Monitored and documented patient symptoms for physicians' review during clinical exams
- Update patient's demographics
- (medications)
- Scheduled patient appointments and maintained communication to confirm future appointments
- Package and document lab work to be sent out.
Cashier
Marshalls
05.2017 - 06.2018
- Greeted and assisted customers of any store needs
- Rung up customers at the cash register in an efficient and accurate manner
- Identified and resolved complaints and returns by empathizing with customers and using problem-solving skills
- Bagged, boxed, or wrapped packages.
Education
Medical Assistant Program -
Robert Morgan Educational Center & Technical College
04.2020
High School Diploma -
Miami South Ridge Senior High
06.2013
Skills
- Ability to communicate effectively and professionally with employees at varying grade levels
- Knowledgeable of various office automation software programs, tools, and techniques to support and produce a variety of documents such as letters, reports, spreadsheets, and graphs
- Apply public laws in determining enrollment status, eligibility for hospitalization, outpatient care, dental coverage, and other related services
- Knowledge of medical terminology, commercial and government health insurance, and billing guidelines, medical ICD10 codes and CPT/HCPC codes
- Able to adapt policies and procedures to emergency situations and establish new procedures to meet new situations
- Proficient in Microsoft programs (Word, Excel, PowerPoint, and Outlook) with the ability to learn other computer applications
Certification
BLS for Healthcare Providers
Timeline
Substitute Teacher
Kelly Services
11.2023 - Current
Medical Assistant
Robert Morgan Educational Center (High School)
10.2020 - Current
Medical Assistant
Internal Medicine
02.2020 - 03.2020
Medical Assistant
Endocrinology Diabetes and Metabolism Specialists
01.2020 - 02.2020
Cashier
IKrave Express
04.2019 - 06.2020
Cashier
Marshalls
05.2017 - 06.2018
Medical Assistant Program -
Robert Morgan Educational Center & Technical College
High School Diploma -
Miami South Ridge Senior High