Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaDonna Scherpenberg

Crestview Hills ,KY

Summary

QUALIFICATIONS/OBJECTIVE: Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Typing speed: 50-60 wpm. I am seeking a challenging position utilizing previous experience in management, customer service, and data processing.

Overview

13
13
years of professional experience

Work History

Patient Financial Advocate

Firstsource Solutions
Cincinnati, OH
09.2021 - 04.2023
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Screened patients for eligibility for state, local and federal assistance programs.
  • Initiated application processes to add patients to assistance programs at bedside and followed through until completion.

Case Management Specialist I

Cabinet for Health and Family Services
Florence, KY
07.2014 - 09.2021
  • Performs determination of eligibility for public assistance such as KTAP, Child Care Assistance, SNAP benefits and medical programs by in person interviewing as well as on call services
  • Recites knowledge of program policies and procedures to co-workers and clients if needed to be communicated
  • Participates in formal and on-the-job training duties
  • Reviews and establishes cases with a claim identified from management and evaluation of that case
  • Prepares for and testifies in possible hearings for such claims
  • Verifies client information and calculates benefits with computer programs
  • Enters all client’s personal information, resolves snap/insurance problems, mails all required paperwork.
  • Protected patient data in alignment with HIPAA privacy protocols.

Secretary/Receptionist

N KY Family & Cosmetic Dentistry
01.2010 - 01.2013
  • Entered walkouts, collected co-pays from patients, and filed insurance
  • Balanced daily totals, ran end of day reports, and generated month/year end reports
  • Entered new patient/insurance information, pulled charts for the day, computer scheduling
  • Checked insurance validation, updated computer software, handled outstanding insurance claims
  • Entered all office payments, resolved account/insurance problems, set up/sent electronic claims.

Education

Secretarial

Northern Kentucky University
01.1992

Good Samaritan School of Nursing
01.1989

Skills

  • Medical filing
  • Patient interviewing skills
  • Multitasking
  • Relationship building
  • First Aid/CPR

Timeline

Patient Financial Advocate

Firstsource Solutions
09.2021 - 04.2023

Case Management Specialist I

Cabinet for Health and Family Services
07.2014 - 09.2021

Secretary/Receptionist

N KY Family & Cosmetic Dentistry
01.2010 - 01.2013

Secretarial

Northern Kentucky University

Good Samaritan School of Nursing

Similar Profiles

CREATE PROFILE
LaDonna Scherpenberg