Summary
Overview
Work History
Education
Skills
Certification
OfficeManager

LaDonna Schnappauf

Las Colinas ,TX

Summary

Professional with solid experience in leasing and property management. Strong ability to build relationships with potential tenants and ensure lease agreements are executed efficiently. Skilled in customer service, sales, and conflict resolution. Known for teamwork, adaptability, and achieving high occupancy rates.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Leasing Consultant

Intersolutions
11.2023 - Current
  • Facilitated property tours, showcasing amenities and community features to prospective tenants.
  • Managed lease agreements and tenant applications, ensuring compliance with company policies.
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Provided exceptional customer service, promptly addressing tenant inquiries and concerns.

Office Manager

Core Physical Medicine
02.2011 - 12.2022
  • Managed the front office staff and assisted with patient care, treatment plans, insurance billing, collections, and marketing efforts.
  • Provided clerical support for doctors by creating reports on current patients’ conditions to assist in diagnosis and treatment planning.
  • Assisted with scheduling appointments, collecting co-pays/fees at time of visit as well as follow up phone calls from patients regarding their accounts.
  • Maintained a clean and organized environment within the clinic including but not limited to offices, exam rooms, waiting area etc...
  • Ensured that all employees followed HIPAA regulations when dealing with patient information or any other confidential data pertaining to our practice.

Property Manager

Fairfield Residential
07.2006 - 01.2011
  • Assist in day-to-day operations of the property management company
  • Provide direct communication with and assistance to tenants
  • Respond directly and immediately to property-related issues as they arise
  • Procure necessary materials or services for property maintenance, as needed
  • Collaborate with property management team to create advertisement materials
  • Utilize productivity software to generate and deliver communications for tenants and other stakeholders
  • Supervise community and property management employees, including maintenance crews
  • Respond to requests from local governments and communities to ensure legal compliance in all managed properties

Property Manager

Archon residential
09.2001 - 01.2005
  • Negotiated and enforced lease agreements to maintain tenant compliance.
  • Established rental rate by surveying local rental rates and calculating overhead costs, depreciation, taxes, and profit goals.
  • Attracted tenants by advertising vacancies, obtaining referrals from current tenants, explaining advantages of location and services, and showing units.
  • Contract with tenants by negotiating leases and collecting security deposit.
  • Accomplished financial objectives by collecting rents, paying bills, forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective action.
  • Maintained property by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting units after construction finished.
  • Maintained building systems by contracting for maintenance services and supervising repairs.
  • Secured property by contracting with security patrol service, installing and maintaining security devices, establishing and enforcing precautionary policies and procedures, and responding to emergencies.
  • Enforced occupancy policies and procedures by confronting violators.
  • Prepared reports by collecting, analyzing, and summarizing data and trends.
  • Accomplished organization goals by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.

Assistant Property Manager

AG Spanos Companies
02.1997 - 08.2001
  • Work with the Property Manager to resolve building management issues.
  • Assist the Property Manager in supervising on-site staff.
  • Work closely with and supervise vendors to ensure compliance with service contracts.
  • Recommend and/or authorize vendor contracts as appropriate.
  • Collaborate with the Property Manager to maintain personal contact with the building owners.
  • Conduct routine property inspections to prevent/identify problems and exposures.
  • Assure optimal functioning of building life safety and security systems.
  • Ensure adherence to owners’ policies and procedures, as well as compliance with codes, regulations and governmental agency directives.
  • Answer telephone as required.
  • Receive work order requests and coordinate with the building technician or vendor(s) as appropriate.
  • Schedule building activity including move-ins/move-outs and verify insurance.
  • Follow established A/R guidelines including contacting tenants regarding follow-up on rent payment status and assisting property manager in lock-outs as necessary.
  • Review and ensure the accurate coding of invoices for payment.
  • Assist the Property Manager in the preparation of the monthly reporting package/financial reports according to owner's needs.
  • Assist the Property Manager with the preparation, assembly, review and implementation of the annual operating and capital budgets, as well as operating expense reconciliations.
  • Assist the Property Manager as appropriate in coordinating insurance procurement, electricity procurement and real estate tax review processes for properties.
  • Ensure compliance with management agreements.
  • Work with the Property Manager to facilitate property management, accounting, leasing, marketing and construction needs.

Education

Associate Of Applied Business - Marketing

Texas State University
San Marcos, TX
05.1989

High school diploma - Basic

Azle High School
Azle, TX
06.1986

Skills

  • Communication skills
  • Customer service expertise
  • Leasing and sales
  • Building rapport
  • Creative problem solving
  • Team collaboration
  • Property management knowledge
  • Flexible schedule
  • Resident retention programs

Certification

Driver's License

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LaDonna Schnappauf