JESSICA SANTIAGO
Ocoee
Summary
Dynamic Property Manager with a proven track record at Number 1 Broker LLC, excelling in tenant relations and lease administration. Skilled in maximizing rental income while ensuring fair housing compliance. Recognized for exceptional communication and work order monitoring, successfully resolving tenant disputes and enhancing overall property performance.
Well-qualified Property Manager with a proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Detail-oriented and organized Property Manager effective at managing personnel, property, and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Property Manager
InterSolutions
06.2023 - Current
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Kept accurate records of all resident and tenant correspondence.
- Showed apartments to potential tenants and answered questions regarding community.
Office Manager
Safety Of Wealth Financial Services
11.2012 - Current
- Prepared and reviewed federal and state income tax returns in accordance with applicable tax laws.
- Prepared related tax disclosures for statutory or GAAP financial statements and miscellaneous state and local tax filings.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Wrote training manuals for new Tax Preparers according to strict company guidelines and protocols.
- Worked with vendors to customize courseware to accommodate business needs.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring.
- Assisted in managing audits of federal and state income tax and state and local filings.
- Completed bi-weekly payroll for 16 employees.
Property Manager
Number 1 Broker LLC
04.2010 - 01.2020
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with legal counsel to resolve tenant disputes.
- Communicated effectively with owners, residents, and on-site associates.
- Maximized rental income while minimizing expenses through effective planning and control.
- Conducted regular inspections of both interior and exterior of properties for damage.
Education
High School Diploma -
High School For HUmanities
New York, NY05-1997
Skills
- Work order monitoring
- Lease administration
- Debt control
- Tenant relations
- Exceptional oral and written communication skills
- Leasing and sales
- Fair housing compliance
- Tenant and eviction laws
Certification
Fair housing Certificate (2025)
Timeline
Property Manager
InterSolutions
06.2023 - Current
Office Manager
Safety Of Wealth Financial Services
11.2012 - Current
Property Manager
Number 1 Broker LLC
04.2010 - 01.2020
High School Diploma -
High School For HUmanities
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