Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JESSICA SANTIAGO

Ocoee

Summary

Dynamic Property Manager with a proven track record at Number 1 Broker LLC, excelling in tenant relations and lease administration. Skilled in maximizing rental income while ensuring fair housing compliance. Recognized for exceptional communication and work order monitoring, successfully resolving tenant disputes and enhancing overall property performance.

Well-qualified Property Manager with a proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Detail-oriented and organized Property Manager effective at managing personnel, property, and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Property Manager

InterSolutions
06.2023 - Current
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Kept accurate records of all resident and tenant correspondence.
  • Showed apartments to potential tenants and answered questions regarding community.

Office Manager

Safety Of Wealth Financial Services
11.2012 - Current
  • Prepared and reviewed federal and state income tax returns in accordance with applicable tax laws.
  • Prepared related tax disclosures for statutory or GAAP financial statements and miscellaneous state and local tax filings.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Wrote training manuals for new Tax Preparers according to strict company guidelines and protocols.
  • Worked with vendors to customize courseware to accommodate business needs.
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring.
  • Assisted in managing audits of federal and state income tax and state and local filings.
  • Completed bi-weekly payroll for 16 employees.

Property Manager

Number 1 Broker LLC
04.2010 - 01.2020
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Communicated effectively with owners, residents, and on-site associates.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Conducted regular inspections of both interior and exterior of properties for damage.

Education

High School Diploma -

High School For HUmanities
New York, NY
05-1997

Skills

  • Work order monitoring
  • Lease administration
  • Debt control
  • Tenant relations
  • Exceptional oral and written communication skills
  • Leasing and sales
  • Fair housing compliance
  • Tenant and eviction laws

Certification

Fair housing Certificate (2025)

Timeline

Property Manager

InterSolutions
06.2023 - Current

Office Manager

Safety Of Wealth Financial Services
11.2012 - Current

Property Manager

Number 1 Broker LLC
04.2010 - 01.2020

High School Diploma -

High School For HUmanities
JESSICA SANTIAGO