LaDonna Smith
Memphis
Summary
Qualified Agent with documented history of meeting and exceeding sales goals. Known for strong relationship-building skills and commitment to maintaining loyal customers. Excellent record of expanding market share, retaining customers and promoting new initiatives.
Resourceful Agent known for high productivity and efficient task completion. Specialize in negotiation, client relationship management, and problem-solving skills. Excel in communication, adaptability, and teamwork to achieve goals and exceed expectations.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Overnight Guest Agent & Relief MOD
The Peabody Hotel
Memphis
01.2014 - Current
- Delivered exceptional customer service to enhance guest experiences.
- Managed reservations and room assignments for efficient operations.
- Coordinated guest check-ins and check-outs to ensure smooth processes.
- Responded to guest inquiries promptly to maintain communication.
- Trained new staff on hotel policies and customer service protocols.
- Resolved guest complaints effectively to ensure satisfaction.
- Provided customer service to clients through phone and email communication.
- Participated in ongoing training programs related to job duties or responsibilities.
- Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
- Evaluated and identified opportunities to drive process improvements, positively impacting customer experience.
Designated Hitter
Walgreens
Memphis
09.2015 - 08.2025
- Collaborated with team to maintain store inventory levels and ensure product availability.
- Assisted customers by providing product information and recommendations for their needs.
- Operated point-of-sale systems efficiently to process transactions and handle payments.
- Stocked shelves regularly to present a tidy and organized shopping environment for customers.
- Trained new staff on store policies, procedures, and customer service best practices.
- Monitored expiration dates on products to maintain quality and safety standards in the store.
- Resolved customer inquiries and complaints promptly to enhance overall shopping experience.
Education
BBA - Business Administration And Management
University of Memphis
Memphis, TN 08.2007 - 08.2011
Skills
- Customer service
- Reservation management
- Payment processing
- Staff training
- Complaint resolution
- Customer relationship management
- Inventory control
- Point-of-sale operation
- Attention to detail
- Organizational skills
Accomplishments
2016 Front Of The House Award (The Peabody Memphis)
2023 Supervisor of The Quarter (The Peabody Memphis)
Timeline
Designated Hitter
Walgreens
09.2015 - 08.2025
Overnight Guest Agent & Relief MOD
The Peabody Hotel
01.2014 - Current
BBA - Business Administration And Management
University of Memphis
08.2007 - 08.2011