LaDonna West
Trenton,GA
Summary
Compassionate professional seeking Patient Service Representative role with over 20 years of experience in customer service and office management. Expertise in maintaining patient confidentiality, scheduling appointments, and addressing inquiries. Strong interpersonal skills enhance patient engagement and satisfaction.
Overview
15
15
years of professional experience
Work History
Equipment Operator
Ferguson distribution center
Fort Payne, Alabama
04.2026 - Current
- Delivered parts and materials to production lines, supporting timely operations at Ferguson distribution center
- Supplied assembly teams with essential materials and packaging items, enabling uninterrupted assembly processes.
- Transported exterior system components between workstations to ensure efficient workflow. between workstations and staging areas
Runner
INOAC Exterior Systems Inc
Livingston, TN
12.2023 - Current
- Loaded parts onto paint line trees and delivered components to machines, ensuring seamless production flow.
- Operated forklift to unload and load trailers, supporting timely shipments and maintaining safety standards.
- Conducted pre-trip inspections and vehicle safety checks to uphold quality control and safety compliance.
Packer/Picker
Altium Packaging
Sparta, TN
02.2023 - 03.2023
- Inspected products for defects, ensuring compliance with quality control standards to uphold product integrity.
- Packed and prepared shipments according to customer specifications, contributing to timely delivery and customer satisfaction.
- Maintained organized and clean packing area, promoting efficient operations and facilitating smooth workflow.
Acid Room / Flushing Department / Shipping Coordinator
Lake Region Medical
Trenton, GA
09.2021 - 09.2022
- Processed and documented incoming spools, enhancing tracking accuracy in internal system.
- Managed movement of materials across facility, ensuring operational continuity and workflow efficiency.
- Coordinated shipping and flushing tasks, ensuring precise inventory and shipment record maintenance.
Caretaker
McAllister
Trenton, GA
12.2020 - 06.2021
- Provided daily care to elderly and children, consistently maintaining patient confidentiality and safety.
- Supported patients with activities of daily living, showing compassion and commitment in all interactions.
- Maintained McAllister properties, keeping common areas clean and orderly.
- Inspected buildings for hazards, damage, and needed repairs.
- Assisted residents and visitors with directions and basic requests.
Caregiver
Self Employed
Hixson, TN
07.2013 - 12.2018
- Provided compassionate in-home care, assisting with daily living activities and administering medications to enhance patient comfort.
- Facilitated emotional support during end-of-life care to promote dignity and peace for patients and families.
- Provided emotional support to patients and families during end-of-life care in home settings.
Caregiver
Atria Senior Living
Florence, KY
02.2012 - 12.2013
- Delivered compassionate care to dementia patients during overnight shifts, assisting with daily living tasks while ensuring safety and confidentiality.
- Monitored health status through regular patient observations and promptly addressed immediate needs or concerns.
- Provided in-home personal care services as self-employed caregiver
- Assisted clients with bathing, dressing, and grooming routines
- Prepared meals according to dietary needs and preferences
Education
High School Diploma - General Studies
Northwest Georgia
Trenton, GASkills
- Inventory Management
- Operational Reporting
- Production Support
- Data Management
- Data Collection
- Workplace Efficiency
- Filing
- Order Entry
- Research
- Appointment Scheduling
- Multi-Line Phone Systems
- Customer Inquiry Handling
- Customer Service
- Team Collaboration
- Teamwork
- Multitasking
- Attention to Detail
- Professionalism
- Supervising Experience
- Team Leadership
- Process Improvement
- Problem-Solving
- Interpersonal Skills
- Computer Literacy
- Phone Etiquette
- Supply Chain Management
- Account Management
- Patient Observation
- Team Leadership
Timeline
Equipment Operator
Ferguson distribution center
04.2026 - Current
Runner
INOAC Exterior Systems Inc
12.2023 - Current
Packer/Picker
Altium Packaging
02.2023 - 03.2023
Acid Room / Flushing Department / Shipping Coordinator
Lake Region Medical
09.2021 - 09.2022
Caretaker
McAllister
12.2020 - 06.2021
Caregiver
Self Employed
07.2013 - 12.2018
Caregiver
Atria Senior Living
02.2012 - 12.2013
High School Diploma - General Studies
Northwest Georgia