LaDonna Williams
Farmville,NC
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Balloon Artist
Quirky Innovations
02.2021 - Current
- Designed and crafted intricate balloon sculptures for various events, enhancing visual appeal and guest experience.
- Collaborated with event planners to customize balloon arrangements, ensuring alignment with themes and client preferences.
- Trained junior balloon artists on advanced techniques and safety protocols, fostering skill development and teamwork.
- Implemented efficient workflow processes for balloon setup, improving overall event execution timelines.
- Expanded clientele base through positive word-of-mouth referrals, generated from exceptional performances at events.
Loan Servicing Specialist 4
Wells Fargo
08.2019 - 06.2023
- Directs day to day operations focused on attainment of key business metrics and improvement initiatives
- Manages risk related to credit, regulatory and legal aspects of loans
- Prepare and distribute reports to appropriate teams and management
- Trains and directs new hires on DealerTrack processes
Operations Processor 3
Wells Fargo
03.2019 - 08.2019
- Developed and maintained database of existing and potential auto loans in DealerTrack.
- Worked with team to resolve lienholder and/or title issues
- Managed, advised, and trained new hires
- Recommended methods to address improvement opportunities
Operations Processor 2
Wells Fargo
09.2016 - 03.2019
- Processed lienholder titles, partnered with third parties and other departments to obtain titles and secure liens on auto loans
- Operated with extreme integrity, built trust and rapport with internal and external clientele
- Maintained a call quality score of 97 or higher
Teller
Wells Fargo
03.2013 - 09.2016
- Processed customer transactions accurately using advanced banking software.
- Assisted customers with inquiries, ensuring exceptional service and satisfaction.
- Maintained cash drawer accuracy through diligent reconciliation practices.
- Trained new tellers on operational procedures and customer service standards.
Education
High School Diploma -
Bamberg Ehrhardt High School
05.2002
Skills
- Customer engagement
- Innovative thinking
- Marketing
- Teamwork and collaboration
- Problem-solving
- Time management
Timeline
Balloon Artist
Quirky Innovations
02.2021 - Current
Loan Servicing Specialist 4
Wells Fargo
08.2019 - 06.2023
Operations Processor 3
Wells Fargo
03.2019 - 08.2019
Operations Processor 2
Wells Fargo
09.2016 - 03.2019
Teller
Wells Fargo
03.2013 - 09.2016
High School Diploma -
Bamberg Ehrhardt High School