LaDonya Robinson
Hendersonville,TN
Summary
Dynamic, talented and experienced professional offering 21 years of customer service skills with 20 years in healthcare. Strong problem-solving and time management skills with a proven ability to bring innovative ideas to a business. Skilled in effectively managing teams.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant/Certified Medication Aide
Associates In Gastroenterology of Tennessee
Hermitage, TN
02.2023 - Current
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
Personal Assistant
EJR Enterprise
Nashville, US
02.2019 - Current
- Assisting patients/clients with care, medications, personal care, grooming, and transportation in a safe comfortable environment
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Accompanied clients to medical appointments and provided transportation services when necessary.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
- Administered medication under supervision of a registered nurse or physician.
Certified Pharmacy Technician
CVS Pharmacy
Nashville, US
10.2015 - 02.2019
- Lead Pharmacy Technician Assisting the Pharmacist with providing excellent service to customers
- Data Entry, inventory of medication,switchboard, and 3rd party billing
- Staff scheduling, filling prescription orders, transferring from other pharmacies
- Updating insurance, compounding drugs, ensuring accuracy
- Provided medication and other healthcare products to customers accurately and efficiently.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Verified accuracy of patient information on prescription orders.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
- Performed administrative duties such as filing, data entry, answering phones.
Certified Nursing Assistant
StaffCo INC
Hermitage, US
02.2004 - 09.2016
- Conduct professional patient care in facilities and homes
- Provide care to patients while remaining compassionate
- Assist with basic acute care to patients with trachs and vents
- Measuring I&O, vital signs, foley care, recognizing patient abnormalities and reporting to appropriate staff
- Electronic charting/ Schedule appointments
- Handling confidential information and protecting patients privacy
- Observed patients for any changes in their physical or mental condition.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Answered call lights promptly and responded to patient needs accordingly.
- Cleaned and sanitized patient rooms according to established protocols.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Served meals to patients in their rooms and assisted with feeding when needed.
Education
Bachelor's degree - Business Administration
Tennessee State University
Nashville, TN05-2023
Associate's degree - General Studies
Nashville State Community College
Nashville, TN05.2020
Certified nursing assistant - Nursing Assistant
NATS
Nashville, TN03-2003
Skills
- Customer Service Skills
- Data Entry
- Medical Terminology
- Pharmacy Technician Experience
- Office Administration
- Personal Assistant Experience
- Medical Billing
- Hospital Experience
- Compounding Medications
- Typing
- Insurance Verification
- Microsoft Outlook
- Electronic Health Records
- Patient documentation
- Vital Sign Monitoring
- Specimens collection and processing
- Patient Scheduling
Certification
- Certified Pharmacy Technician (CPhT)
- Certified Nursing Assistant (CNA)
- Certified Medical Assistant (CMA)
- Medication Aide
- CPR
- PTCB Certification
References
References available upon request.
Timeline
Certified Medical Assistant/Certified Medication Aide
Associates In Gastroenterology of Tennessee
02.2023 - Current
Personal Assistant
EJR Enterprise
02.2019 - Current
Certified Pharmacy Technician
CVS Pharmacy
10.2015 - 02.2019
Certified Nursing Assistant
StaffCo INC
02.2004 - 09.2016
- Certified Pharmacy Technician (CPhT)
- Certified Nursing Assistant (CNA)
- Certified Medical Assistant (CMA)
- Medication Aide
- CPR
- PTCB Certification
Bachelor's degree - Business Administration
Tennessee State University
Associate's degree - General Studies
Nashville State Community College
Certified nursing assistant - Nursing Assistant
NATS
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