LaDora Wiltgen
Department of the Air Force
North Las Vegas,Nevada
10
years of professional experience
25 years of commended performance in team management, project management, and customer service. Expert in relationship building, presenting to large audiences/public speaking, problem solving and innovation. MS Office Suite Applications. Enforced government policies and regulations for the last 4 years. Reviewing and evaluating proposed streamlined tasks, visualization, and collaboration technologies to ensure compliance with applicable DoD information systems, security policies, directives, and instructions. Active Top-Secret Clearance.
Developed financial management and strategic planning skills in fast-paced, results-driven environment. Excel at budget analysis, resource allocation, and financial software utilization. Seeking to transition into new field where these skills can contribute to organizational success.
Work History
Budget Analysis
1 Year 8 Months- Serves as the primary point of contact for budget and financial issues.
- Performs budget execution and administrative work.
- Tracks and monitors expenditures of funds using DEAMS and Power BI.
- Oversight for government travel card program for required users.
- Serves as approving official for the Defense Travel System to approve orders before travel, and vouchers after travel completion.
- Provides communication regarding status of funds to management for strategic planning purposes.
Unit Program Coordinator
1 Year 9 Months- Served as the primary point of contact to the squadron commander.
- Managed squadron level administrative programs such as Government Travel Card (GTC) program, Vehicle Maintenance Program, MICT, ATAAPS (timekeeper), and Safety program. Facility manager, ensure work orders are prepared and completed through NextGen. File documents both manually/ electronically.
- Served as the principal office assistant, providing clerical support to front office personnel, greeting and escorting visitors, coordinating meeting arrangements, answering questions, and accepting/directing incoming calls and correspondence. Ensured proper classification and security status.
- Managed office calendar to include scheduling meetings, group gatherings from other departments, team building events.
- Utilized MS Office to create, format, and update memorandums regarding organizational processes, policies, and procedures in an effort to ensure compliance with Depart of Defense and Air Force directives.
Guest Service Representative
6 Months- Receives and confirms room reservations by email, telephone or personal contact.
- Register and assign rooms to guest and issue keys.
- Accepts payments, makes changes, and present checkout statements.
- Process night audit procedures and close credit card machines nightly.
- Delivers exceptional customer service.
Project Administrator
4 Years 5 Months- Managed five Air Force Base construction site budgets with annual revenue exceeding $10M in federal government contract allocations; ensured proper expenditures of renovation funds.
- Planned travel and processed invoices completion of travel.
- Administered service agreements, determined contract specifications and statements of work. Edited/ submitted new service agreements for different contract positions.
- Served as the functional point of contact for daily budgeting issues and financial requests.
- Performed budget execution and administration work involving the monitoring of funds, actual expenditures.
- Administered service agreements, determined contract specifications and statements of work.
- Prepared monthly billing packages, reviewed figures, prepared invoices, and processed payments.
- Checked mathematical entries for accuracy; experienced auditing financial documents, finding errors, and correcting discrepancies.
- Proficient with a variety of financial database applications and MS Office (Timberscan, Timberline, Procore, and The Box, Docusign) and MS Office Suites (Excel, Word, PPT).
- Managed vehicle fleet and maintenance logs; tracked insurance to ensure up-to-date and scheduled appointments for vehicle maintenance.
- Performed inventories and ordered office supplies as required; ensured appropriate levels of stock were available for use and inputted inventory into tracking data system.
- Experienced working with sensitive information; ensured the integrity of all documents IAW Privacy Act and PII.
Education
BA - Business Administration
Skills
Financial Analysis
Administration Support
Process Improvement
Customer Service
Inventory
Prioritization
Time Management
Adherence to Deadlines
Problem Solving /Troubleshooting
Communication - Written & Verbal
Innovation & Process Improvement
Customer Relationship Building & Management
Recreational
Awards
561 Weapon Squadron Awards x4
Timeline
Budget Analysis
Department of the Air Force
01.2023 - 09.2024Read More
Unit Program Coordinator
Department of the Air Force
05.2021 - 02.2023Read More
Guest Service Representative
Nellis AFB Lodging
12.2019 - 06.2020Read More
Project Administrator
Balfour Beatty Renovations
12.2014 - 05.2019Read More
Southwestern College
BA from Business Administration
Read More