Ladrea White
Lithonia
Summary
With a proven track record at Gwinnett Technical College, I excel in delivering exceptional customer service and efficient administrative support. Skilled in eye examination assistance and effective communication, I've significantly enhanced patient satisfaction and operational efficiency. My expertise also includes CPR/AED certification, showcasing my commitment to patient care and safety.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Optical Assistant
Gwinnett Technical College
01.2025 - 02.2025
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Maintained a clean and organized optical dispensary, ensuring a positive customer experience.
Administrative Medical Assistant
Gwinnett Technical College
01.2025 - 02.2025
- Delivered exceptional customer service by promptly addressing incoming calls, emails, and walk-in inquiries from patients and other stakeholders.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Performed various administrative tasks by filing, copying and faxing documents.
Nursing Student
Life Solutions For Health
07.2024 - 08.2024
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
Education
No Degree - Optical Assistant
Gwinnett Technical College
Lawrenceville, GA02-2025
No Degree - Administrative Medical Assisant
Gwinnett Technical College
Lawrenceville, GA02-2025
No Degree - Certified Nursing Assistant
Life Solutions For Health
4798 Flat Shoals Pkwy, Decatur, GA 3003407-2024
GED -
Georgia Piedmont Technical College
Clarkston, GA08-2023
Skills
- Collecting vital signs
- Basic life support
- Eye examination assistance
- Appointment setting
- Effective communication techniques
- Positive attitude
- Computer skills
- Phone and email etiquette
- Infection control standards
- Certified in CPR/AED
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- First Aid Certification - American Red Cross or American Heart Association.
- Basic Life Support (BLS) Certification - American Heart Association.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Optical Assistant
Gwinnett Technical College
01.2025 - 02.2025
Administrative Medical Assistant
Gwinnett Technical College
01.2025 - 02.2025
Nursing Student
Life Solutions For Health
07.2024 - 08.2024
No Degree - Optical Assistant
Gwinnett Technical College
No Degree - Administrative Medical Assisant
Gwinnett Technical College
No Degree - Certified Nursing Assistant
Life Solutions For Health
GED -
Georgia Piedmont Technical College
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