Lady Perez Estrella
Waterbury
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Language
1
1
Certification
5
5
years of post-secondary education
16
16
years of professional experience
Work History
Cleaning services
Star Cleaning Services
Waterbury
05.2026 - Current
- Scheduled periodic cleaning services and repairs to maintain the facility.
- Observed company standards for quality assurance while performing tasks related to cleaning services provided.
- Resolved customer complaints regarding cleaning services in a professional manner.
- Responded promptly to requests from staff for additional cleaning services.
- Communicated regularly with department heads regarding special projects that required additional cleaning services.
- Coordinated with other departments regarding special events or projects requiring additional cleaning services.
- Coordinated with other departments regarding special events or projects that required additional cleaning services.
Volunteer
Food Pantry
Waterbury
05.2026 - Current
- Guided clients in selecting nutritious food items, enhancing their access to healthy options during pantry operations.
- Facilitated outreach efforts to increase community awareness of available services, connecting more individuals with necessary resources.
- Collaborated with team members to streamline food distribution processes.
- Organized and sorted food donations for efficient distribution to families in need.
- Provided assistance to community members during outreach events.
- Maintained cleanliness and safety standards in the pantry environment. Grew ability to work independently while completing assigned tasks without direct supervision. Observed rules and safety regulations of the organization while carrying out assigned tasks. Developed strong communication skills while providing customer service to visitors at the volunteer center. Utilized problem-solving and organizational skills to manage multiple tasks simultaneously. Displayed flexibility when adapting quickly to changing circumstances or instructions from supervisors. Provided companionship and support to individuals in need, fostering a welcoming environment and improving their overall experience.
Customer services
Hospital Jose Maria Cabral & Baez
Antigo
01.2022 - 05.2026
- Contributed to development of plans for deploying customer services into production environments.
- Submitted reports detailing daily actions, customer services issues and notable incidents.
- Assisted in developing plans for deploying customer services into production environments.
- Provided customer service by actively listening to needs and offering effective solutions. - Active listening to customer needs, problem identification and guidance to offer effective solutions.
- Inventory control — Registration, updating and verification of stocks to ensure availability and order.
- Receipt of merchandise - Verification of incoming products, review of quantities and status, and initial organization.
- Collaborated with team members to achieve daily operational goals and enhance efficiency. - Coordination with colleagues to meet daily goals and improve operational efficiency.
- Managed sales registration, invoice creation, and order entry in billing and order system.
- Teamwork - Coordination with colleagues to meet daily goals and improve operational efficiency.
Pharmacy Assistant
Pharmacy Miledys
Santo Domingo Pueblo
03.2010 - 02.2022
- Processed prescription orders using pharmacy management software efficiently.
- Assisted pharmacists in preparing and dispensing prescriptions to customers.
- Supported pharmacists in conducting medication therapy reviews for patients.
- Answered customer questions about prescribed and OTC medications.
- Answered customer inquiries regarding medications and health products.
- Managed inventory by organizing stock and monitoring expiration dates.
- Greeted customers upon arrival at the pharmacy counter.
- Performed administrative duties such as filing documents, faxing forms, answering phones.
Education
Biochemical Pharmaco - Health Sciences
University Technology of Santiago
Santiago , Dr 09.2002 - 05.2007
Ana Antonia Grullon
Santiago , DrSkills
- Food safety
- Health education
- Community outreach
- Resource allocation
- Customer service
- Team collaboration
- Effective communication
- Problem solving
- Time management
- Conflict resolution
Languages
Spanish
Full Professional
Certification
- EFFECTIVE SUPERVISION• WAREHOUSE MANAGEMENT• TEAM WORK • LEADERSHIP AND EFFECTIVE SUPERVISION•
Timeline
Cleaning services
Star Cleaning Services
05.2026 - Current
Volunteer
Food Pantry
05.2026 - Current
Customer services
Hospital Jose Maria Cabral & Baez
01.2022 - 05.2026
Pharmacy Assistant
Pharmacy Miledys
03.2010 - 02.2022
Biochemical Pharmaco - Health Sciences
University Technology of Santiago
09.2002 - 05.2007
Ana Antonia Grullon