LadyeGrace Martin
New Port Richey,FL
Summary
I am the Front Desk Manager at River Side Inn with a proven track record in enhancing guest relations and optimizing check-in/check-out procedures. Leveraged strong leadership qualities to train staff, resulting in improved customer service and operational efficiency. I am a dependable employee who understands that good work ethics are a must. I started at River Side Inn as a housekeeper and quickly moved up to Head Housekeeper. Within a year I was promoted to the front desk as a day clerk and within a year of that I was promoted to Front Desk Manager.
Overview
5
5
years of professional experience
Work History
Front Desk Manager
River Side Inn
06.2020 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Managed front desk maintenance of client records and lab data.
- Checked guests in out of hotel, made reservations, and processed payments.
Education
AA in Nursing/LPN - Nursing
Albany County Nursing Co.
Albany Ny08-1999
Skills
- Customer service
- Check-in and Check-out procedures
- Problem-solving skills
- Problem-solving
- Guest relations
- Customer service expertise
Timeline
Front Desk Manager
River Side Inn
06.2020 - Current
AA in Nursing/LPN - Nursing
Albany County Nursing Co.
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