Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ladyrius Francis

Raeford,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly analytical and creative; responsible for identifying, analyzing and resolving difficult or complex issues. Devised innovative solutions with outside-the-box thinking. Used unique strategies to foster organizational growth.

Overview

7
7
years of professional experience

Work History

Remote Customer Service Agent

Conduent
02.2023 - 08.2024
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Addressed customer account discrepancies and concerns.
  • Contributed to achieving company goals by consistently meeting or exceeding performance metrics.

Remote Team Advisor

Apple
09.2017 - 05.2021
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Maintained accurate and current customer account data with forms processing and digital information updates.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Made average of 40 outbound and inbound calls per day

Education

Bachelor’s Of Science - Neuroscience

The University of Kentucky
Lexington, KY
05.2021

Skills

  • Tech Support
  • Client Needs Assessment
  • Troubleshooting and Assistance
  • Technical Documents Comprehension
  • Microsoft Office Specialist (MOS) Master
  • Computer System Maintenance
  • Apple Certified Support Professional (ACSP)
  • Complaint Resolution
  • Customer Service Experience
  • Software Programs
  • Research Skills
  • Inbound And Outbound Calling
  • Debt collection

Timeline

Remote Customer Service Agent

Conduent
02.2023 - 08.2024

Remote Team Advisor

Apple
09.2017 - 05.2021

Bachelor’s Of Science - Neuroscience

The University of Kentucky
Ladyrius Francis