Open To Work
LESLIE HERNANDEZ
Knickerbocker,TX
Summary
Support professional with a comprehensive skill set in troubleshooting, documentation management, and client education. Experienced in navigating complex application systems and maintaining compliance standards, aiming to contribute technical support knowledge to organizations that prioritize community impact.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Agent
iQor
11.2024 - 10.2025
- Managed high-volume inquiries while achieving strong customer satisfaction in a fully remote work environment
- Troubleshot application issues and password reset requests, providing step-by-step support to ensure successful submissions and improve user experience
- Guided clients through disaster aid applications, clarifying system processes and eligibility requirements to enhance understanding
- Maintained detailed case notes and interaction logs in CRM and case management platforms
- Ensured compliance with program guidelines and data accuracy standards
Medical Equipment Delivery Driver
MasVida Health Care Solutions
San Angelo, TX
06.2023 - 10.2024
- Educated customers on proper equipment usage, enhancing their understanding and satisfaction
- Coordinated with internal teams to facilitate timely and accurate service delivery, improving customer experience
- Maintained delivery and service records, ensuring compliance and accountability for regulatory standards
Customer Service Representative
Omaha Steaks
11.2022 - 11.2023
- Assisted customers with product selection and order troubleshooting, providing account support in remote environment
- Resolved customer issues using internal systems and order management tools, ensuring timely solutions
- Documented customer interactions and maintained accurate records for future reference to enhance support
- Communicated with customers and team members through Outlook email, Microsoft Teams, and remote collaboration platforms
CNG Hauler
Caron Transportation
San Angelo, TX
02.2023 - 06.2023
- Operated various types of hauling equipment efficiently and safely.
- Loaded and unloaded materials while adhering to safety protocols, ensuring safe handling and transport
- Performed safety checks and documented inspections to maintain compliance with operational standards
- Managed logistics and reporting to enhance workflow efficiency and operational effectiveness
Education
Coursework in Accounting -
Coursework -
CDL Training -
Skills
- Customer Onboarding
- Tech support
- High-volume support
- Case assistance
- CRM systems
- Data Management
- Remote support tools
- Microsoft Office
- Google Workspace
- Microsoft Teams & Zoom
- Hardware support
- Multi-System Navigation
- Compliance management
- Account Management
- Bilingual: Spanish (Advanced)
Certification
Google IT Support Professional Certificate, In Progress
Timeline
Customer Service Agent - iQor
11.2024 - 10.2025
Medical Equipment Delivery Driver - MasVida Health Care Solutions
06.2023 - 10.2024
CNG Hauler - Caron Transportation
02.2023 - 06.2023
Customer Service Representative - Omaha Steaks
11.2022 - 11.2023
Blinn College - Coursework in Accounting,
Howard Junior College - Coursework,
Aspire Trucking - CDL Training,
Work Preference
Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
Customer Service AgentCustomer Service RepresentativeTechnical Support RepresentativeTechnical LeadWork Type
Full TimeLocation Preference
RemoteSalary Range
40000/yr - 200000/yrImportant To Me
Career advancementFlexible work hoursPersonal development programsWork-life balanceCompany CultureWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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