Teisha Ah Mook Sang
Las Vegas,United States
Summary
Dedicated and customer-focused professional with strong communication, problem-solving, and interpersonal skills. Experienced in assisting customers, handling challenging situations, and working efficiently in fast-paced environments. Reliable, professional, and detail-oriented with the ability to multitask, work effectively as part of a team, and provide excellent service while maintaining a positive attitude.
Overview
3
3
years of professional experience
Work History
Airport Customer Service Agent
Southwest Airlines
Las Vegas, NV
02.2026 - Current
- Managed passenger check-in processes using airline software systems.
- Assisted customers with flight information and ticketing inquiries.
- Handled baggage claims and resolved lost luggage issues.
Airport Customer Service Agent
Worldwide Flight Services
Las Vegas, United States
03.2024 - 02.2026
- Provided professional and friendly customer service to passengers throughout the airport.
- Facilitated check-in, boarding pass issuance, baggage handling, flight information dissemination, and travel inquiries to enhance passenger experience.
- Assisted with boarding and deplaning passengers in a timely and organized manner.
- Handled flight changes, cancellations, delays, and customer concerns while providing appropriate solutions.
- Resolved flight changes, cancellations, delays, and customer issues with tailored solutions to ensure passenger satisfaction.
- Communicated clearly with passengers, flight crews, gate agents, and other airport departments.
- Assisted passengers with special needs, including elderly travelers, families, and customers requiring additional support.
- Crafted effective strategies for managing difficult customer interactions, ensuring professionalism and positive outcomes.
Education
High School -
Sierra Vista High School
Las VegasSkills
- Customer Issue Resolution
- Service quality
- Customer Engagement
- Customer Onboarding
- Operational Efficiency
- Time Management
- Multitasking
- Attention to Detail
- Conflict resolution
Timeline
Airport Customer Service Agent
Southwest Airlines
02.2026 - Current
Airport Customer Service Agent
Worldwide Flight Services
03.2024 - 02.2026
High School -
Sierra Vista High School