Ladys Valverde Torres
Tampa
Summary
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
CRS Specialist
Lutheran Services Florida
01.2024 - Current
- Increased revenue opportunities through thorough analysis of customer behavior data and identifying trends.
- Safeguarded sensitive customer information, maintaining strict adherence to industry compliance standards within the CRS system architecture.
- Facilitated seamless communication between departments, integrating CRS with other business systems.
- Delivered comprehensive training programs to staff members on effective usage of the system.
- Generated standard and custom reports to provide insights into business performance.
Legal Assistant
Picado Law P.A.
02.2022 - 01.2024
- Revised and finalized letters, briefs, and memos.
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Coordinated with court personnel and attorneys to determine scheduling of hearings and filing documents.
- Interviewed clients to obtain information relevant to cases.
- Conducted legal research, compiled and organized evidence and identified relevant legal articles and statutes to use for legal proceedings.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Collaborated with attorneys to develop strategies for each case.
Legal Assistant
Martinez &Associates, Legal Consultants
01.2020 - 02.2021
- Revised and finalized letters, briefs, and memos.
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
- Produced legal documents such as briefs, pleadings and appeals.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
Education
Law (Pre-Law)
University of Havana
Havana, Cuba05.2015
High School Diploma -
Vladimir Ilʹich Lenin
Havana, Cuba07.2010
Skills
- Customer Retention Strategies
- Data and Analytics
- Documentation
- Documentation Management
- Process Development
- Information Processing
- Microsoft Office
- Legal Document Preparation
Additional Information
February 2016-May 2016
Internship Notaria 36 Havana, Cuba
- Conducted interviews with customers to gain insights into their
experiences.
- Provided administrative support by completing tasks such as filing
documents and scheduling meetings.
- Worked with team members to promote great customer service and
pleasant work environment.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
CRS Specialist
Lutheran Services Florida
01.2024 - Current
Legal Assistant
Picado Law P.A.
02.2022 - 01.2024
Legal Assistant
Martinez &Associates, Legal Consultants
01.2020 - 02.2021
Law (Pre-Law)
University of Havana
High School Diploma -
Vladimir Ilʹich Lenin