
Highly experienced healthcare professional with nearly 20 years of experience as a Certified Nursing Assistant (CNA) providing patient-centered care in high-acuity clinical environments including ICU, emergency departments, oncology units, trauma response settings, occupational health clinics, and international medical operations.
Proficient in cardiac telemetry monitoring, 12-lead EKG acquisition, phlebotomy, EMR documentation, and emergency response support. Recognized for strong clinical judgment, adaptability in fast-paced environments, and dedication to patient safety and quality care.
• Managed patient intake, registration, and EMR/ECW documentation in an international medical clinic, ensuring a high level of customer service by addressing patient concerns and providing clear instructions on the process.
• Coordinated patient flow, treatment tracking, and discharge documentation, including signing patients in and out, and efficiently updating EMR/ECW records to ensure accurate, real-time information.
• Set up and confirmed return appointments, leveraging EMR systems to schedule follow-up visits and maintain patient continuity of care.
• Supported mass casualty drills and medical evacuation coordination, utilizing EMR systems for real-time updates and streamlined communication across the team.
• Ensured HIPAA compliance and medical record confidentiality, safeguarding sensitive information while delivering a reliable and supportive experience for patients.