Laecene Mathis
Stockton,CA
Summary
Talented Loan Servicing Lead with proven track record of providing financial services to clients while managing complex loan transactions. Possesses deep understanding of credit analysis, loan origination and closing. Offers great time management and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Loan Servicing Lead
CMG Financial
08.2016 - Current
- Process all checks, work on reports, send out letters, customer service and etc
- Accounts receivable
- Balance mortgage payments, generate mortgage statements
- Systems used Datatrac, Byte, Black knight
- An eye for detail
- The ability to meet deadlines
- The ability to communicate complex data in a clear way
- Exceptional organization skills
- The ability to prioritize projects
- The ability to meet deadlines
- Customer service skills
- Excellent data entry skills
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained relationships with customers, lenders and other third parties.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
Loan Servicing Administrator
CMG Financial
05.2013 - 01.2015
- Prepares loan documents for closing of consumer, commercial, and real estate loan products to ensure full compliance and quality of loan documentation for funding
- Resolves loan documentation issues with lending team collaborating on problem solving and process improvements efforts to maintain and continuously improve loan operations policy, procedure, and process payments, broker checks, , MI checks, Escrow checks, and principal reduction checks
- Wire principal reductions
- Communicate with clients on phone and through email.
- Developed and maintained relationships with customers, lenders and other third parties.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
Post Closer
CMG Financial
10.2012 - 05.2013
- Mail out 700-2000 customer survey letters and monthly billing statements weekly.
- Follow effective guidelines to previous system that has helped with Post Closing accuracy and time management with shipping out loan documentation to the investor (Fannie Mae, Freddie Mac).
- Tracking 400-650 recorded documents including deeds and titles to meet deadlines weekly.
- Verify and Audit 100-250 recorded mortgage loans for compliance by following Quality Control checklist and state guidelines to enter them into the company computerized database (Datatrac vendor services, Mers Registration, Lending QB, and IScan) daily.
- Contact Title Companies via phone/email to retrieve missing borrower files or to have files corrected before submission to the original investors.
- Assembled and compiled documents for loan closings, such as title abstracts, insurance forms, and loan forms.
- Provided exceptional customer service to both internal and external customers around the United States.
- Completed post-closing quality control evaluations of originated mortgage loans.
- Affirmed loan document accuracy to protect lenders from potential fraud.
Administrative Assistant
CMG Financial
04.2012 - 10.2012
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Education
No Degree - Nursing Assistance
San Joaquin Delta College
Stockton, CAHigh School Diploma -
Amos Alonzo Stagg High
Stockton CA06.2005
Skills
- Gave excellent customer service
- Administrative Support
- Financial Accounting
- Took inventory
- Successfully handled customers
- Word Processing
- Customer Accounts Management
- Data Input
- Loan Information Recording
- 10-Key Data Entry
- Calculator Usage
- Balance Sheets
- Bank Reconciliation
- Serve Customer Needs
- Principal, Interest and Payment Calculation
- Manage Complaints
- Money Orders
- Escrow Processes
- NMLS Registration
- Bank Deposits
- Microsoft Office
- Tax Return Preparation
- Clerical Support
- Claims Service
- Organizational Skills
- Payment Analysis
- Releases Processes
- Remote Video Conferencing
- Collection Processes
- Customer Inquiries
- Wire Transfer
Timeline
Loan Servicing Lead
CMG Financial
08.2016 - Current
Loan Servicing Administrator
CMG Financial
05.2013 - 01.2015
Post Closer
CMG Financial
10.2012 - 05.2013
Administrative Assistant
CMG Financial
04.2012 - 10.2012
No Degree - Nursing Assistance
San Joaquin Delta College
High School Diploma -
Amos Alonzo Stagg High
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