Lael Barker
Farmington,Utah
Summary
I am a motivated professional offering proficiency in data entry combined with strong analytical thinking skills. I believe myself to be a personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. I am looking to find and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Delivery Driver and Shift Leader
Domino's Pizza
11.2022 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as putting away truck orders, taking care of prep for the day, helping insiders with making pizzas, and doing daily cleaning chores.
Credit Consultant
Progrexion
05.2022 - 10.2022
- Maintained up-to-date knowledge of industry trends, ensuring the provision of relevant advice to address evolving client needs.
- Streamlined internal processes to enhance efficiency in assessing clients'' financial situations and delivering timely recommendations.
- Established strong relationships with clients by maintaining open lines of communication and providing ongoing support throughout the consulting process.
Dispatch Coordinator
Quick Fleet Logistics
11.2021 - 05.2022
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Responded to high volume of phone and email requests to provide logistics information.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
Delivery Driver
Finish Line Logistics
04.2021 - 11.2021
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
General Manager of Food Service
Papa Johns
10.2017 - 11.2021
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
Education
Associate of Applied Science - Nursing
El Centro College
Dallas, TX05.2011
Skills
- Accuracy and Attention to Detail
- Customer Service-Oriented
- Strong Problem Solver
- Excellent Communicator
- Work Prioritization
- Quality Assurance
- Meticulous attention to detail
- Bookkeeping/QBO
- Microsoft and Google Office Suites
Timeline
Delivery Driver and Shift Leader
Domino's Pizza
11.2022 - Current
Credit Consultant
Progrexion
05.2022 - 10.2022
Dispatch Coordinator
Quick Fleet Logistics
11.2021 - 05.2022
Delivery Driver
Finish Line Logistics
04.2021 - 11.2021
General Manager of Food Service
Papa Johns
10.2017 - 11.2021
Associate of Applied Science - Nursing
El Centro College