Laela Collins
Santa Barbara
Summary
Dynamic and adaptable professional with strong organizational skills and a proven track record in customer service at Toyworks and K9 Activity Club. Expert in POS systems and problem-solving, consistently enhancing client satisfaction and operational efficiency. Recognized for effectively managing client needs and maintaining a welcoming environment in fast-paced settings.
Overview
2
2
years of professional experience
Work History
Daycare Receptionist
K9 Activity Club
04.2025 - 08.2025
- Supervised dog yards and indoor play areas.
- Checked dogs out from systems.
- Attended to individual dogs’ and owners’ needs.
- Confirmed appointments, communicated with clients, and updated client records.
Server
Cockrobin
11.2024 - 04.2025
- Operated toast pos system
- Greeted guest and took orders via counter service
- Sanitized tables, took out trash, and mopped floors
- Expo counter, ensured orders were correct before sending out
- Communicated with coworkers on customer needs and resolved issues
Cashier
Toyworks
12.2023 - 11.2024
- Completed inventory on merchandise, unboxed orders, priced them and put them on display
- Worked Shopify pos system on register
- Assisted customers on the floor with their questions
- Gift wrapped presents
- Recorded and edited content for store social media page
Server
Alliance Redwoods Conference Grounds
06.2023 - 07.2023
- Assisted as a prep cook in the kitchen
- Sanitized tables and work spaces
- Served clients buffet style meals twice a day
- Served meals to customers staying in treehouses and cleaned and reset rooms
Education
Analy High School
Sebastopol, CA06.2025
Skills
- Organization skills
- Time management
- Telephone skills
- Problem solving
- Adaptability
- Customer service
- POS systems
Timeline
Daycare Receptionist
K9 Activity Club
04.2025 - 08.2025
Server
Cockrobin
11.2024 - 04.2025
Cashier
Toyworks
12.2023 - 11.2024
Server
Alliance Redwoods Conference Grounds
06.2023 - 07.2023
Analy High School
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