Lanadja Williams
Pine Bluff,AR
Summary
Focused professional with experience in multi-site call center management, process simplifications and service benchmarks. Frequently praised as detail-oriented by peers, I can be relied upon to help your company achieve its goals.
Overview
5
5
years of professional experience
Work History
Daycare Receptionist
ABC LEARNING ACADEMY
10.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with parents and updated child records.
- Answered phone promptly and directed incoming calls to correct teachers
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in parents
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
Warehouse Worker
Amazon
09.2021 - 12.2022
- Loaded, unloaded, and moved material to and from storage and production.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Customer Service Representative
Walmart
10.2020 - 08.2021
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Lowes Home Improvment
07.2019 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Diploma -
Dollarway High School
Pine Bluff, ARSkills
- Organization skills
- Time Management
- Verbal and written communication
- Documentation And Reporting
- Technical Support
- Customer Service
- Microsoft Office
Timeline
Daycare Receptionist
ABC LEARNING ACADEMY
10.2022 - Current
Warehouse Worker
Amazon
09.2021 - 12.2022
Customer Service Representative
Walmart
10.2020 - 08.2021
Customer Service Representative
Lowes Home Improvment
07.2019 - 10.2020
Diploma -
Dollarway High School
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