Laela Truelove

Handle and maintain confidential patient medical records in accordance with established procedures.

Enter and update patient information accurately in computer systems.

Processed and handled insurance claims, assisting with medical billing tasks to ensure timely reimbursements.

Process and handle insurance claims and assist with medical billing-related tasks.

Work with hospital and healthcare systems including Epic Hyperspace and Citrix.

Use Microsoft Office applications for administrative and clerical tasks.

Organize, file, and retrieve medical records and administrative documents.

Print, prepare, and mail medical records and related documentation.

Handle incoming and outgoing mail and perform general office support duties.

Support daily clerical operations in a healthcare environment while handling sensitive patient information.

• Ensured financial accuracy by collecting deposits, fees, and payments.
• Oversaw members of the administrative team and provided constructive feedback, which resulted in improved morale and employee retention.
• Immediately notified housekeeping and the maintenance department about guest room issues, such as a/c issues and bed linen , in order to expedite resolution.
• Used SynXis software to enter customer information and updated it whenever patrons changed rooms.
• Double-checked financial data for accuracy by comparing payment cards to identification.
• Greeted daily visitors and customers upon their arrival, offered assistance, and answered questions to build rapport and retention.
• Quickly answered a multi-line phone system and enthusiastically greeted callers.
• Was in charge of collecting deposits, fees, and payments, as well as processing all financial data and providing customers with receipts and change.
• Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
• Was in charge of a fast-paced front desk operation at a busy hotel facility with up to 100 nightly visitors.

• Collected Credit, Debit, and cash payments to process transactions.
• Promoted customer loyalty and consistent sales by providing friendly service and knowledgeable assistance.
• Gathered and scanned coupons to deduct automatically from the total.
• Wrapped and bagged items for customers to protect them from damage and make them easier to transport.
• Counted cash in the register drawer to keep the register balanced at the start and end of each shift.
• Checked customer prices and processed sales by scanning barcodes.