Jessica Fisher
Hendersonville,NC
Summary
Dedicated healthcare professional with over six years of experience in veteran support services and extensive customer service skills seeks a full-time Contact Representative position at VAMC. Passionate about improving patient care and enhancing veterans' healthcare experiences, aiming to leverage expertise to make a positive impact within the organization. With a strong background in providing exceptional customer service and a deep understanding of the unique needs of veterans, committed to delivering top-notch support and ensuring the highest level of satisfaction for all individuals under care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant - Primary Care
Charles George VA Medical Center
02.2023 - Current
- Manage scheduling for doctors and nurses, ensuring optimal coordination of primary care services
- Assist veterans with appointment inquiries, medication renewals, and consult follow-ups
- Work extensively with GUI, Vista, VATAS, and other VA systems to manage daily tasks efficiently
- Facilitate communication between veterans and PACT teams, ensuring patients are informed and cared for
Medical Support Assistant - Community Care
Charles George VA Medical Center
10.2021 - 02.2023
- Organized and scanned veteran medical records, contributing to seamless patient care transitions
- Communicated effectively with healthcare providers to facilitate ongoing veteran treatments
- Maintained detailed knowledge of VA electronic medical records and ensured compliance with privacy regulations
Certified Nursing Assistant - PACU/Day Surgery
Charles George VA Medical Center
01.2017 - 10.2021
- Led nursing assistants on the unit, ensuring day-to-day duties were completed, and coordinated staff breaks
- Assisted veterans with daily needs, including food, hygiene, and mobility, contributing to their comfort and recovery
- Recorded vital signs such as temperature, blood pressure, and pulse, supporting nursing staff in patient care
- Prepared patients for surgical procedures and assisted with post-operative care
Education
Some College Coursework Completed - Chaplaincy
Columbia International University
Columbia, SC12.2020
Some College Coursework Completed - Biblical Studies and Theology
Liberty University
Lynchburg, VA05.2019
Some College Coursework Completed - Religion/Associate of Arts
AB Tech
Asheville, NC05.2013
High School or Equivalent - GED Completed
AB Tech
Asheville, NC04.2008
Some College Coursework Completed - Biblical Studies and Theology
Liberty University
Lynchburg, VA05.2019
Skills
- VA Software Proficiency
- Adaptability
- Communication & Leadership
- Customer Service
- Technology Proficiency
- Inventory Management
- Dependability & Team Collaboration
- Dependability
- Communication
- Team Collaboration
- HIPAA compliance
- Organizational growth
- Patient communication
- Conflict resolution techniques
- Appointment scheduling expertise
- Professionalism and ethics
- Patient scheduling
- Recordkeeping skills
- Patient care coordination
- Medical terminology
- Medical office procedures
- Medical record assessment
- Patient records maintenance
- Resourcefulness and initiative
- Electronic health records management
- Proficient in patient scheduling
- Patient scheduling abilities
- Strong communication
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
- Successfully transitioned facility to use of [Program or Software Name].
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
Certified Nursing Assistant (CNA), North Carolina, 08/01/10
References
- Theresa Nazario, VA Hospital-MSA, (828) 280-7597
- Jacqueline Cole, VA Hospital- RN, (828) 768-0798
- Sherry Isham, VA Hospital-RN, (828) 231-7540
Timeline
Advanced Medical Support Assistant - Primary Care
Charles George VA Medical Center
02.2023 - Current
Medical Support Assistant - Community Care
Charles George VA Medical Center
10.2021 - 02.2023
Certified Nursing Assistant - PACU/Day Surgery
Charles George VA Medical Center
01.2017 - 10.2021
Some College Coursework Completed - Biblical Studies and Theology
Liberty University
Some College Coursework Completed - Religion/Associate of Arts
AB Tech
High School or Equivalent - GED Completed
AB Tech
Certified Nursing Assistant (CNA), North Carolina, 08/01/10
Some College Coursework Completed - Chaplaincy
Columbia International University
Some College Coursework Completed - Biblical Studies and Theology
Liberty University
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