Sean Armani
Crete
Summary
Healthcare administrator with proven expertise in clinical operations and workflow optimization. Skilled in data analysis and implementation of internal controls to enhance operational efficiency and ensure compliance. Dedicated to leading teams towards strategic objectives and improving patient care access.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Supervisory Advanced Medical Support Assistant
Department of Veterans Affairs
Chicago
04.2024 - Current
- Direct daily scheduling operations using VistA, CPRS, and Integrated Scheduling Solutions (ISS) to ensure timely access to care and compliance with national directives.
- Provide supervision and administrative oversight to Medical Support Assistants, including training, workload prioritization, performance monitoring, and corrective action.
- Assist leadership in interpreting and monitoring performance measures, workload data, and operational trends.
- Redesign scheduling workflows improving accuracy and reducing appointment lead times.
- Implement internal control reviews ensuring compliance with national documentation and audit requirements.
- Coordinate with informatics to support data integrity and enhance scheduling processes.
- Prepare staffing justifications, support recruitment, and maintain accurate position descriptions.
- Lead training initiatives improving staff competency and policy adherence.
Medical Support Assistant
US Department of Veterans Affairs
Chicago
01.2022 - Current
- Maintaining patient records and updating their medical data, both manually and electronically.
- Organizing the paperwork and opening files for new patients.
- Verifying patients' insurance information.
- Assisting Doctors with patient examinations, as needed.
- Collecting and documenting patients' basic health information, including height, weight, and vital signs, for the Doctors to review during examinations.
- Recording Doctors' orders regarding patient care and scheduling the appointments.
- Maintaining employee timesheets and attendance records.
Program Specialist
Hartgrove Behavioral Health System
Chicago
01.2015 - 01.2022
- Completed initial patient intake procedures and documentation, reporting body check and clinical assessments to designate clients to appropriate units.
- Pioneered a patient suggestion program, allowing those in facility care to make recommendations for program improvement in order to continuously enhance patient experience.
- Championed novel orientation programming, delivering staff training to educate each new hire on facility best practices and communicate expectations.
- Supervised the daily operations of direct care staff and mental health specialists, ensuring consistent, exemplary care of patients in order to provide the highest quality treatment and experience.
Private Practice Psychotherapist
Children’s Comprehensive Services
Schaumburg
01.2010 - 01.2018
- Conducted weekly individualized therapy sessions for individuals, families, couples, children, adolescents, and groups, providing targeted psychiatric support for depression, anger management, anxiety, and self-esteem.
- Completed initial intake meetings with clients, effectively identifying long-term goals to develop treatment plans that address a patient’s psychiatric needs.
- Piloted 50-minute sessions with patients, carrying out defined treatment plans to guide clients to expressed goals as well as lasting psychiatric success.
- Facilitated individual and group meetings, identifying areas for improvement to enhance therapeutic support.
- Coordinated reporting and ensured accurate billing procedures while upholding HIPAA privacy and health information standards through effective use of documentation systems.
- Utilized online data management services to monitor client files, securely storing documentation to ensure operational transparency and maintain complete patient knowledge.
- Collaborated closely with other local practices, harnessing comprehensive knowledge of each facility to offer calculated referrals to clients in need of additional services.
Clinical Assessment Specialist
Alexian Brothers Behavioral Health Hospital
Hoffman Estates
01.2014 - 01.2015
- Completed comprehensive diagnostic and clinical assessments as well as intensive clinical and functional evaluations of client mental health, developmental disability, or substance abuse condition, effectively delivering a diagnostic or clinical assessment report with substantial service recommendations.
- Mentored and coached team members on verbal de-escalation and communication strategies, successfully piloting a 180-day period with zero restraint or seclusion incidents.
- Provided assessment services to both potential and current clients, completing thorough mental health evaluations to determine accurate inpatient, outpatient, or hospitalization program.
- Completed Medicaid, Medicare, or State funded approved and Hospital sanctioned forms to diagnose patients and propose service recommendations.
- Leveraged extensive knowledge of medical documentation requirements to accurately report patient evaluations, guaranteeing complete transparency across all platforms in regard to patient health.
- Completed all supporting documentation for the Comprehensive Clinical Assessment process, submitting all necessary reports while adhering to hospital policies and procedures.
Mental Health Counselor; Senior Clinician; Clinical Supervisor; Assessment Specialist
Alexian Brothers Health System
Hoffman Estates
01.2001 - 01.2015
- Directed clinical program operations including staffing, workflow development, and performance oversight.
- Conducted comprehensive mental health assessments, risk evaluations, and coordinated treatment plans.
- Developed and managed specialized clinical programs including Eating Disorders, Addiction, and School Anxiety Clinics.
- Implemented standardized documentation processes improving efficiency and compliance.
Clinical Supervisor
Alexian Brothers Behavioral Health Hospital
Hoffman Estates
01.2002 - 01.2014
- Functioned as a Clinical Therapist, utilizing Dialectical Behavioral Therapy and Acceptance and Commitment Therapy models to guide group, individual, and family therapy at the Adolescent and Adult Partial Hospitalization and Intensive Outpatient Programs.
- Regularly performed psychosocial, self-injury, and suicide risk assessments for current program clients, ensuring optimal care and wellbeing of patients.
- Applied the research-based Sanctuary Model of trauma-informed care treatment approach, guiding individualized, family, and group therapy to ensure optimal medical care to patients.
- Documented and monitored pediatric behavioral treatment plans for children diagnosed with behavioral and mental health disorders, accurately assessing and documenting changes and client progress through progress notes, treatment plans, and client safety plans.
- Collaborated cross-functionally with clinical supervisors, family advocates, the psychiatrist, and community professionals to coordinate individualized, strengths-based, and trauma-informed service plans.
- Pioneered evening treatment programming, offering agenda variety to guarantee that services can accommodate each client’s personal schedule.
- Mentored, motivated, and managed practitioners, assisting and referring escalated cases to senior leadership while additionally ensuring that all practitioners complied with licensure and registration requirements.
- Championed the development of an eating disorder outpatient program, piloting the integration of a novel program to provide specialized care and support upon patient release.
- Oversaw a partial hospitalization day treatment program, supervising the activities of between 45 and 60 patients daily, coordinating the programming schedule as well as direct care clinician practices.
- Developed and implemented treatment plans while additionally documenting progress on EHR system, managing as many as 12 cases concurrently to ensure care coordination and clinical updates.
- Coached Managed Healthcare Professionals (MHPs) in regard to treatment protocols, diagnostic and biopsychosocial assessments of mental illness to facilitate proper service delivery.
- Partnered closely with clients and their families to develop programs and activities to adequately meet their social, emotional, behavioral, family, and educational needs.
- Held consistent meetings with the governing board, department heads, and practitioners, discussing case coordination and performance reviews to maintain internal transparency as well as quality client care.
Corporal (E -4), Combat Medic
United States Army
01.1990 - 01.1998
- Delivered emergency medical treatment, field triage, and medical readiness services.
- Trained soldiers in lifesaving protocols and maintained medical readiness standards.
- Managed medical logistics and earned the Expert Field Medical Badge.
Patrolman / Public Relations Officer
Mt. Vernon Police Department
Mt. Vernon
01.1994 - 01.1997
- Conducted patrols, investigations, and emergency responses to ensure community safety.
- Managed youth outreach programs and co-founded Police Athletic League to foster positive relationships between youth and law enforcement.
- Served as juvenile officer in community outreach programs, promoting engagement and support for at-risk youth.
Education
Bachelor of Arts - Public Policy Analysis
University of Illinois At Chicago
Chicago, IL12-2025
Ph.D. - Psychology
University of Illinois At Urbana–Champaign
Urbana, IL01-2005
M.S. - Psychology
Howard University
Washington, DC12-2004
B.S. - Political Science
Rend Lake College
Ina, IL05-1996
Skills
- Patient scheduling proficiency
- VistA
- CPRS
- VA Scheduling & Reporting Dashboards
- Electronic health records management
- Audit compliance
- Regulatory adherence
- Data Analysis & Workload Monitoring
- Data interpretation
- Program management
- ProgramClinical Assessments
- Staffing and recruitment
- Personnel Leadership & Supervision
- Team management
- Clinical operations
- Care Coordination
- Patient Education
- Patient assessment
- Care Coordination
- Conflict Resolution
- De-Escalation Strategies
- Patient Evaluation
- Performance improvement
- Scheduling Systems & Consult Management
- Health Care Coordination
- HIPAA Health Privacy
- Public policy analysis
- Organizational development
- Needs assessments
- Training design
- Family Support
- Active Listening Skills
- Client communication
- Public speaking
- Microsoft Office Suite
- Stress management
- Vital Signs Monitoring
- Certified in basic life support (BLS)
- Electronic medical records
- Case management
- Team Leadership
- Care coordination
- Vital Signs Monitoring
- Case management
- Family Support
- Clinical operations
- Needs assessments
Affiliations
- Omega Psi Phi Fraternity, Inc.
- Illinois Fraternal Order of Police
Certification
Basic Life Support – Cardiopulmonary Resuscitation
Technical Systems And Tools
- VistA
- CPRS
- ISS
- Microsoft Office Suite
- VA Scheduling & Reporting Dashboards
Timeline
Supervisory Advanced Medical Support Assistant
Department of Veterans Affairs
04.2024 - Current
Medical Support Assistant
US Department of Veterans Affairs
01.2022 - Current
Program Specialist
Hartgrove Behavioral Health System
01.2015 - 01.2022
Clinical Assessment Specialist
Alexian Brothers Behavioral Health Hospital
01.2014 - 01.2015
Private Practice Psychotherapist
Children’s Comprehensive Services
01.2010 - 01.2018
Clinical Supervisor
Alexian Brothers Behavioral Health Hospital
01.2002 - 01.2014
Mental Health Counselor; Senior Clinician; Clinical Supervisor; Assessment Specialist
Alexian Brothers Health System
01.2001 - 01.2015
Patrolman / Public Relations Officer
Mt. Vernon Police Department
01.1994 - 01.1997
Corporal (E -4), Combat Medic
United States Army
01.1990 - 01.1998
Bachelor of Arts - Public Policy Analysis
University of Illinois At Chicago
Ph.D. - Psychology
University of Illinois At Urbana–Champaign
M.S. - Psychology
Howard University
B.S. - Political Science
Rend Lake College