DEMISSA CARVANA
North Chesterfield,Virginia
Summary
Detail-oriented Lead Advanced Medical Support Assistant experienced in office administration and healthcare management. Improved office efficiency and achieved high patient satisfaction through effective communication and multitasking under pressure. Focused on leveraging comprehensive skills to enhance operational success in administrative roles.
Overview
16
16
years of professional experience
Work History
LEAD ADVANCED MEDICAL SUPPORT ASSISTANT
CENTRAL VIRGINIA VA HEALTH CARE SYSTEM
Richmond, Virginia
03.2024 - Current
- Performs administrative personnel management including monitoring daily work conditions of Primary Care Clinics and employees, training staff on updated directives and scheduling practices, monitors and reports on progress of workflows, reviews completed work for quality and accuracy, and ensures deadlines are met for timely satisfaction of patient and provider needs.
- Provides patients and providers with accurate information according to policies and procedures, resolves conflict and problems for patients and/or employees constructively and appropriately, serves as liaison to department Supervisor for patients and staff.
- Organized and delegated projects to staff, estimated project completion timelines, maintained records of accomplishments, and prepared production reports to track team performance.
- Reported to Supervisor on employee performance and training, served as Timekeeper for T&L units, safeguarded confidential data per VA statutes and policy, and performed additional assigned duties.
SURGICAL PRIOR AUTHORIZATION COORDINATOR
VCU ORAL & MAXILLOFACIAL SURGERY
Richmond, Virginia
08.2023 - 03.2024
- Facilitates collection of patient financial responsibility prior to surgical procedures, serves as main point of contact for providers and insurance companies, processes all prior authorizations and claims related to surgical procedures to ensure expedited processing.
- Ensured confirmation of all requirements for procedures with facility to streamline O.R. schedule, arranged anesthesia coverage, scanned and uploaded correspondences regarding surgical procedures, including referrals and imaging, into patient charts and various portals.
- Facilitates collection of patient financial responsibility prior to surgical procedures, serves as main point of contact for providers and insurance companies, processes all prior authorizations and claims related to surgical procedures to ensure expedited processing.
PRACTICE ADMINISTRATOR/CLINICAL COORDINATOR
Richmond Physical Therapy Corp
Richmond, Virginia
04.2021 - 08.2023
- Coordinated patient care per insurance standards, verified codes, submitted claims for reimbursement, and collaborated with health care team members (pharmacists, dietitians, physical therapists, occupational therapists, case managers) to develop comprehensive plans of care.
- Prepare and review operational reports and scheduling of staff to ensure accuracy and efficiency. Manage daily operations of practice including preparing reports, invoices, financial statements, A/R & A/P, maintaining multiple versions of provider schedules and proactively update to reflect changes, serve as liaison between providers, insurance agencies, patients and support personnel.
- Delegated responsibilities to support personnel while monitoring workflows and timelines.
- Trained personnel to maximize potential by aligning strengths and skill sets with job requirements.
OFFICE ADMINISTRATOR
Heart Foundation
Richmond, Virginia
08.2012 - 04.2021
- Prepared and reviewed operational reports and scheduled staff to ensure accuracy and efficiency in daily operations.
- Analyze internal processes to recommend and implement procedural or policy changes to improve operations. Prepare invoices, reports, memos, letters, financial statements and other documents using word processing, spreadsheet database or presentation software.
- Develop strategies to promote team member adherence to company regulations and performance goals. Develop and implement office policy and procedures, formulate objectives, processes, and goals for the agency.
- Developed strategies to promote team member adherence to company regulations and performance goals, implementing office policies and procedures to achieve agency objectives.
- Empowers team members with skills to improve confidence, knowledge, and communication for accurate documentation submissions to insurance agencies.
- Analyzed internal processes to recommend and implement procedural or policy changes, preparing invoices, reports, memos, letters, and financial statements using word processing and spreadsheet software.
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and basic booking work.
CLINICAL COORDINATOR
CCMS, Inc.
Upper Marlboro, Maryland
07.2010 - 06.2012
- Managed front and back-office functions, enhancing patient relations, streamlining check in/out procedures, overseeing collections, verifying insurance, and entering demographic data.
- Managed all insurance-related and patient account activities through medical coding, claim procedures, and insurance company regulations. Submitted billing reports, tracked medical record upkeep, processing, and disposal in accordance with facility procedures.
- Receive and process requests for patient health information in accordance with company and facility policy & procedures, create digital images of paperwork to be stored in EMRs ensuring compliance with HIPAA standards, maintain patient records correspondences by applying medical privacy and confidentiality.
- Direct and coordinate the support services department of the agency, delegate responsibilities, assess employee performance. Establish work schedules and assignments for personnel according to workload, space and equipment availability.
Education
MANCHESTER HIGH SCHOOL
Chesterfield, VirginiaSkills
- Microsoft Office Suite
- EMR Certified
- Medical coding
- ICD-10 Proficient
- Healthcare Management
- EMR software proficiency
- Workflow Optimization
- Patient Scheduling
- Timekeeping
- Workflow tracking
- Records management
- Care coordination
- Insurance verification
- Claims processing
- Effective communication
- Problem solving
- Attention to detail
- Team leadership
- Conflict resolution
- Medical billing and coding
- Patient care coordination
- Patient communication
- Professionalism and ethics
- Resourcefulness and initiative
- Medical terminology
- Healthcare billing
- Patient appointment management
- Patient scheduling abilities
- Medical office support
- Appointment scheduling expertise
- Background in medical billing
- Stress management techniques
- Patient records maintenance
- Conflict resolution techniques
- Strong communication
- Electronic health records management
- Data entry proficiency
- Medical billing experience
- HIPAA compliance
- Proficient in patient scheduling
- Medical record assessment
- Recordkeeping skills
- Organizational growth
- Medical office procedures
- Medical terminology proficiency
- Continuous learning mindset
- Venipuncture and phlebotomy
- Quick problem solver
- Prescription refills
- Medical billing
- Electronic medical records
- Lab equipment operation
- Monitoring patient progress
- Medical terminology knowledge
- Patient flow management
- Disease prevention education
- Customer relationship management (CRM)
- Compassionate
- Maintaining confidentiality
- Medical office administration
- Telehealth coordination
- Patient-focused care
- Data entry
- Prioritizing stat orders
Timeline
LEAD ADVANCED MEDICAL SUPPORT ASSISTANT
CENTRAL VIRGINIA VA HEALTH CARE SYSTEM
03.2024 - Current
SURGICAL PRIOR AUTHORIZATION COORDINATOR
VCU ORAL & MAXILLOFACIAL SURGERY
08.2023 - 03.2024
PRACTICE ADMINISTRATOR/CLINICAL COORDINATOR
Richmond Physical Therapy Corp
04.2021 - 08.2023
OFFICE ADMINISTRATOR
Heart Foundation
08.2012 - 04.2021
CLINICAL COORDINATOR
CCMS, Inc.
07.2010 - 06.2012
MANCHESTER HIGH SCHOOL