Zhane Moore
Arlington
Summary
Dynamic and detail-oriented medical professional with extensive experience in the medical field. Expert in electronic health records management and patient appointment coordination, ensuring compliance with HIPAA regulations. Adept at conflict resolution and fostering patient communication, consistently enhancing operational efficiency and patient satisfaction.
Overview
4
4
years of professional experience
Work History
Lead Advanced Medical Support Assistant
Dallas VA Medical Center
10.2023 - Current
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Maintained and obtained medical records.
- Used Electronic Health Records Management to maintain and record patient data and generate reports.
- Scheduled appointments for patients at Dallas VA Medical Center.
- Mailed patient appointment letters.
- Verified and updated clinical records.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Interviewed patients to verify and update clinical and demographic records.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed medical records management, including filing, organizing and scanning documents.
- Oriented and trained new staff on proper procedures and policies.
Advanced Medical Support Assistant
Dallas VA Medical Center
11.2022 - 10.2023
- Scheduled appointments for patients at Dallas VA .
- Mailed patient appointment letters.
- Maintained and obtained medical records.
Advanced Medical Support Assistant
Lake City VA Medical Center
05.2022 - 11.2022
- Mailed patient appointment letters.
- Verified and updated clinical records.
- Scheduled appointments for patients at Lake City VA .
Patient Care Tech
North Florida Regional Medical
06.2021 - 05.2022
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Facilitated personal hygiene management, feeding and ambulation.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Followed directions of licensed nurses to administer medications and treatments.
- Upheld infection control and prevention policies across different patient-facing areas.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Documented patient information and care activities in electronic health record.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Transported patients between rooms and appointments or testing locations.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Medical Technologist I
Florida Department of Health
06.2021 - 05.2022
- Followed laboratory protocols for specimen processing, analysis, and results reporting.
- Maintained required laboratory supplies inventory, and verified viability of supplies prior to use.
- Identified patient and labeled specimens with correct information to protect patient from adverse errors.
- Analyzed laboratory findings to check accuracy of results.
- Completed specimen collection and analysis while complying with OSHA, Universal Precautions, and quality assurance policies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Oriented and trained new staff on proper procedures and policies.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collected pertinent data and calculations to aid physician in interpreting results.
Education
High School Diploma -
Cypress Creek High School
Orlando, FL05-2016
Skills
- HIPAA compliance
- Medical terminology proficiency
- Patient appointment management
- Electronic health records management
- Conflict resolution techniques
- Recordkeeping skills
- Patient communication
Timeline
Lead Advanced Medical Support Assistant
Dallas VA Medical Center
10.2023 - Current
Advanced Medical Support Assistant
Dallas VA Medical Center
11.2022 - 10.2023
Advanced Medical Support Assistant
Lake City VA Medical Center
05.2022 - 11.2022
Patient Care Tech
North Florida Regional Medical
06.2021 - 05.2022
Medical Technologist I
Florida Department of Health
06.2021 - 05.2022
High School Diploma -
Cypress Creek High School
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