Kerri St Laurent
Bristol,RI
Overview
12
12
years of professional experience
Work History
Lead Advanced Medical Support Assistant
VA Medical Center
Middletown , RI
06.2022 - Current
- Assisted with the scheduling of patient appointments and follow-up visits.
- Maintained accurate records of patient medical history, medications, test results, and other pertinent information in electronic health record system.
- Performed administrative tasks such as filing, faxing, photocopying and scanning documents.
- Greeted patients upon arrival and directed them to their destination within the facility.
- Answered phone calls from patients or healthcare providers and responded to inquiries professionally.
- Verified patient insurance coverage for services rendered at the facility.
- Served as a liaison between patients and healthcare providers by providing information on policies, procedures, benefits and other relevant topics.
- Updated outdated patient information to maintain current records.
- Scheduled appointments for patients via phone and in person.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Telehealth Clinical Technician
VA Medical Center
Providence, RI
01.2019 - 06.2022
- Supported providers by managing Clinical video telehealth system for patient consultations
- Imaging veteran during telederm process.
- Supporting scheduling for VA video connect appointments
- Assisting cboc in primary care and mental health tasks
- Scheduling appointments and making reminder calls.
- Provided support to telehealth nursing staff working from home
- Assisted traveling veterans program nurses.
- My HealtheVet authenticator
Lead Medical Assistant
Urology Associates Inc
Newport , RI
05.2012 - 12.2018
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- Provided assistance to physicians with clinical tasks such as measuring vital signs and administering medications.
- Ensured that all medical supplies were adequately stocked in the examination rooms.
- Assisted in organizing laboratory tests, X-rays and other diagnostic procedures.
- Reviewed patients' medical histories prior to their visits to ensure accuracy of information provided by the physician.
- Communicated effectively with patients regarding their health concerns or questions about treatment options.
Education
Professional Medical Assistant Certification - Medical Assisting
The Salter School
Fall River, MA06-2010
Skills
- Patient scheduling abilities
- Medical terminology proficiency
- Strong communication abilities
- Patient Communication
- Understanding of privacy regulations
- Proficient in patient scheduling
References
References available upon request.
Timeline
Lead Advanced Medical Support Assistant
VA Medical Center
06.2022 - Current
Telehealth Clinical Technician
VA Medical Center
01.2019 - 06.2022
Lead Medical Assistant
Urology Associates Inc
05.2012 - 12.2018
Professional Medical Assistant Certification - Medical Assisting
The Salter School