Susan Davis
Rochester
Summary
Dedicated Advanced Medical Support Assistant with a focus on enhancing customer and patient service within the VA. Proficient in scheduling appointments, managing patient data entry, and resolving issues efficiently. Strong interpersonal skills combined with effective time management ensure high-quality support in administrative medical tasks.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant Primary Care & Home-Based Primary Care
Rochester VA
Rochester
12.2018 - Current
- Provide Administrative support to Team/ Providers/Patient
- Assist patients with scheduling appointments
- Medical records/HIMS Scanning/Electronic faxes
- Answering phone calls, directing individuals to appropriate departments
- Tracking of recalls and return to clinic appointments
- Monitor and tracking team roster spreadsheets.
- Utilize Vista applications/Microsoft office programs
- Consult management for Interdisciplinary Care Team
- Timekeeper in VATAS system
- PCMM /Completion of admissions, transfers, and discharges of patients
- Receive emails, regular mail, print & send lab letters
- VHA Enrollment System/Edit patient data
- Copies, Scanning & faxing
- Prioritizes & manages workflow
- Maintain Logs & tracking systems.
Outreach Coordinator
UR Medicine Breast Imaging
Rochester
03.2015 - Current
- Provide Outreach Services to uninsured patients working with programs in Monroe County
- Schedule/Track all Grant Patients utilizing computer data collected/ sorted for grant distributer reports
- Community Health Center Liaison/develops rapport and maintains relations with staff members& patients
- Marketing Event Liaison
- Assist w/ Radiologist monthly schedule/trained on Momentum
- Grant proposal applications & follow up
- Scanning of all required documents for upload.
- Promotional Product orders
- Arrangement for travel to and from office for patients
Medical Secretary
Dermatology Partners
Rochester
09.2014 - 04.2015
- Check-In/Out/Chart prep/insurance verification
- Phones/Scheduling appts/ Confirmations
Patient Service Rep
Greater Rochester Neurology
Rochester
03.2014 - 09.2014
- Check-In patients acquiring all necessary paperwork including HIPAA required forms
- Check-Out patients including collection of co-payments, scheduling testing/Authorizations/referrals
Provider Relations Liaison/Clerical
Rochester General Imaging (Groups Partnered)
01.2008 - 01.2014
- Provide support to referring offices supplying materials and training for online access to obtain films and reports
- Marketing of radiology group office locations and procedures
- Assist in production of Print Ads, Radio Ads, & Television commercials.
- Organize Health fairs/marketing events
- Coordinate lunches/dinner with referring offices to educate on various topics/Facilitate Marketing meetings
- Rochester Radiology/RDI/The Vein Institute
Medical Secretary (Per Diem)
Accel Care Urgent Care
01.2011 - 06.2013
- Check-In /Check-out patients
- Fax reports to referring MD’s
- Insurance Verification
- Collection and balancing of co-payments
Tele Radiology Secretary (per Diem)
IDE Radiology Park Ridge Hospital
05.2004 - 01.2008
- Forwarding digital Emergency Department X-ray images to an on-call Radiologist group providing results back ASAP to ordering department
- MRI scheduling and check-in
Medical Secretary
Rochester Radiology Associates
03.1998 - 01.2008
- Check- In/ Check-out patients, insurance verification, collection of Co payments
- Scheduling of many exams answering 8 phone lines, faxing of medical reports
- Customer service support for patients/ referring offices
- Advanced knowledge of Medical Terminology/Reviewing Radiology reports.
Medical Secretary Float
Rochester General Hospital
03.1996 - 03.1997
Manager
Sneakee Feet/Athletic X-press/Foot Locker
Penfield/Marketplace Mall/Pittsford Plaza
09.1989 - 04.1995
- Interviewing/Hiring/Training/Termination of employees.
- Assure proper staffing coverage
- Processing onboarding paperwork for new employees
- Instructing crew on processes and procedures/Determine training needs
- Consultant to management on wage and classification
- Apply pay settings to System
- Payroll and Budget planning
- Maintained inventory/ process invoices
- Prepare and conduct Audits
- Advised management on operation matters needing reorganization or change
- Customer Service/Special orders
- Shipping and Receiving of all merchandise
- 1992- Top Performance Sales Award
- 1993- Manager of the Year
- 1994- Top Performance Sales Award
Education
Certificate - Medical Billing, Medical Terminology
BOCES2
Spencerport, NY11.1996
Skills
- Administrative support
- Electronic medical records management
- Appointment coordination
- Patient data organization
- Communication systems expertise
- Customer service excellence
- Conflict resolution strategies
Awards
- 1992, Top Performance Sales Award
- 1993, Manager of the Year
- 1994, Top Performance Sales Award
Certification
Certificate Medical Billing /Medical Terminology 1996
Timeline
Advanced Medical Support Assistant Primary Care & Home-Based Primary Care
Rochester VA
12.2018 - Current
Outreach Coordinator
UR Medicine Breast Imaging
03.2015 - Current
Medical Secretary
Dermatology Partners
09.2014 - 04.2015
Patient Service Rep
Greater Rochester Neurology
03.2014 - 09.2014
Medical Secretary (Per Diem)
Accel Care Urgent Care
01.2011 - 06.2013
Provider Relations Liaison/Clerical
Rochester General Imaging (Groups Partnered)
01.2008 - 01.2014
Tele Radiology Secretary (per Diem)
IDE Radiology Park Ridge Hospital
05.2004 - 01.2008
Medical Secretary
Rochester Radiology Associates
03.1998 - 01.2008
Medical Secretary Float
Rochester General Hospital
03.1996 - 03.1997
Manager
Sneakee Feet/Athletic X-press/Foot Locker
09.1989 - 04.1995
Certificate - Medical Billing, Medical Terminology
BOCES2