Laena Neptune
Elizabeth,NJ
Summary
Motivated student seeking opportunity to gain hands-on experience and apply training. Connects well with others, builds relationships and handles tasks with minimal oversight. Great multitasker and time manager excited to learn from professionals.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
HelloFresh
Newark, New Jersey
07.2016 - Current
- Collect customer feedback and recommended procedural or product changes to enhance future service delivery
- Deliver fast, friendly and knowledgeable service for routine questions and service complaints
- Guide through websites use
- Resolve customer issues and diffuse situations by listening to concerns and developing solutions which has led to high customer satisfaction
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs
- Train new employees on policy, procedure, and best sales practices
Customer Service Professional
Lifestation Inc
, NJ
10.2013 - 07.2016
- Communicated and assisted over the phone with over 2500 customers monthly basis
- Trained new representatives on call handling procedures and how to build rapport with clients through phone interactions
- Continually improved customer satisfaction through conflict resolution and addressed concerns regarding product
Key Holder
WatchStation
Elizabeth, NJ
08.2012 - 01.2014
- Trained in company policies and cross trained for different store locations
- Managed stock demands, employee shift schedules and opening and closing operations and adapted professionally to all unexpected changes
- Promoted new products and sales to encourage revenue growth and boost upselling
Education
Associate of Science -
Union County College
undefined
Union County College
Skills
- Attentive and Observant
- Clerical support
- High-energy attitude
- Detailed Activity Logs
- Medical Emergency Response
- Theft Prevention Training
Timeline
Customer Service Specialist
HelloFresh
07.2016 - Current
Customer Service Professional
Lifestation Inc
10.2013 - 07.2016
Key Holder
WatchStation
08.2012 - 01.2014
Associate of Science -
Union County College
undefined
Union County College