Results-driven customer service and assistant project manager with nearly 10 years of experience in delivering exceptional customer experiences, handling collections processing, and supporting high-value projects and business accounts. Proven ability to grasp new concepts quickly and drive impactful outcomes. Strong track record of achieving targets and exceeding customer expectations. Experienced in working from home and thriving in remote work environments.
Hi, I’m
Laetitia Bastian
Summary
Overview
8
years of professional experience
Work History
Western Fence Company
Assistant Project Manager
07.2020 - Current
Job overview
- Conducted comprehensive research and analysis to improve project success rate.
- Developed and maintained project documentation for reliable records.
- Increased project efficiency by 20% through close collaboration with project managers.
- Prepared and submitted all pre-bid documents, resulting in a 10% increase in successful bids and a $500,000 increase in revenue.
- Coordinated timely acquisition and approval of permits to reduce project delays.
- Generated weekly and monthly status reports for helpful progress tracking.
Jetblack
Customer Experience Specialist
01.2019 - 03.2020
Job overview
- Promptly and accurately responded to inquiries, achieving a 95% customer satisfaction rating.
- Personalized recommendations, curated products, and provided high-touch service through text, resulting in a 20% increase in member engagement and a 10% increase in sales.
- Utilized Conversational ecommerce technology to deliver a seamless and personalized shopping experience, resulting in a 15% increase in customer retention.
- Successfully transitioned to working from home, maintaining high productivity levels and exceptional customer service.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
National Auto Plaza
Collections Specialist
08.2016 - 11.2018
Job overview
- Increased successful payment arrangements by 10% by assisting customers in finding viable solutions.
- Collaborated with team members to improve account reconciliation accuracy.
- Prepared comprehensive delinquent account reports, enabling informed decision-making.
- Ensured accurate and timely processing of cancellations for various products.
- Processed payments and applied to customer balances.
Techforce National
Scheduling Manager
03.2015 - 08.2016
Job overview
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Demonstrated exceptional customer service skills in handling appointment confirmations and changes.
- Increased on-time project completion by 20% through efficient coordination and management of technician schedules.
- Contributed to a 15% increase in project efficiency through accurate and timely completion of work orders.
- Maintained strong client relations by promptly addressing questions and concerns, ensuring high levels of customer satisfaction.
Education
Orem High SchoolOrem
High School Diploma
05.2022
University Overview
- 3.6 GPA
Skills
- Excellent interpersonal skills
- Self-motivated and independent
- Detail-oriented and organized
- Effective communication
- Proactive problem-solving
- Proficient in Microsoft Office Suite
- Exceptional customer service
- Attention to Detail
- Critical Thinking
- Slack
- Organization and Time Management
Languages
English
Native or Bilingual
French
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Quality is not an act, it is a habit.
Timeline
Assistant Project Manager
Western Fence Company
07.2020 - Current
Customer Experience Specialist
Jetblack
01.2019 - 03.2020
Collections Specialist
National Auto Plaza
08.2016 - 11.2018
Scheduling Manager
Techforce National
03.2015 - 08.2016
Orem High School
High School Diploma
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