LAETITIA PILLAH
Noblesville
Summary
Detail-oriented professional with extensive experience in customer relationship management and financial services. Proven track record in managing financial records, processing transactions, and ensuring data integrity. Strong problem-solving skills complemented by expertise in process optimization. Adept at utilizing accounting software and CRM tools to enhance operational efficiency and customer satisfaction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Case Manager
Schiller Law Offices
03.2025 - Current
- Acting as a point of contact for clients, providing updates on case status, and addressing any questions or concerns.
- Working closely with attorneys, paralegals, and other staff to support the overall legal process and assisting attorneys in gathering necessary documentation, evidence, and information relevant to cases.
- Organizing and maintaining case files, ensuring that all documents are properly filed and accessible.
- Providing emotional support and guidance to clients throughout the legal process, helping them understand the steps involved.
Complaint Handling Specialist and Software Support
Roche Diagnostics
12.2011 - 02.2025
- Investigated and resolved customer complaints, ensuring timely issue resolution and data accuracy in customer accounts using SAP.
- Processed orders and coordinated with internal departments to enhance service efficiency.
Accounting Clerk
Arise Health Clinic (Remote-Part-time)
05.2022 - 05.2023
- Accurately recorded financial transactions and maintained organized bookkeeping records to support day-to-day accounting functions.
- Processed accounts payable and receivable, including handling invoices, payments, and expense tracking to ensure timely and precise financial reporting.
- Assisted with payroll preparation, supporting accurate and on-time employee compensation and compliance with company policies.
Head Bank Teller
Citibank
01.2004 - 10.2011
- Managed general ledger accounts and performed bank reconciliations to maintain accurate financial records.
- Supervised and trained staff on compliance, ensuring accurate record-keeping and vault security.
Education
Master of Science (M.S.) - Accounting
Purdue University Global
06.2023
Bachelor of Science (B.S.) - Business Information Systems
Bowie State University
Bowie, MD12.2002
Skills
- Financial Record Keeping
- Data Entry & Accuracy
- Bank Reconciliations
- Invoice Processing
- Customer Support
- Complaint Resolution
- Process Improvement
- Communication & Interpersonal Skills
- Microsoft Excel, Word, Powerpoint
- Quickbook
- SAP
- Salesforce
Certification
Microsoft Excel
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Case Manager
Schiller Law Offices
03.2025 - Current
Accounting Clerk
Arise Health Clinic (Remote-Part-time)
05.2022 - 05.2023
Complaint Handling Specialist and Software Support
Roche Diagnostics
12.2011 - 02.2025
Head Bank Teller
Citibank
01.2004 - 10.2011
Bachelor of Science (B.S.) - Business Information Systems
Bowie State University
Master of Science (M.S.) - Accounting
Purdue University Global
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