Laetitia Rousseau
Key Account Manager
Venice,CA
Summary
I am results-driven with a track record of managing high-value client accounts and enhancing client satisfaction through personalized account strategies. I excel in teamwork and adaptability. I thrive in dynamic environments. I successfully and efficiently manage multiple projects simultaneously while maintaining a strong focus on accuracy and attention to detail. I effectively prioritize tasks and manage tight deadlines to deliver optimal outcomes for both clients and the organization.
Overview
2
2
Languages
12
12
years of professional experience
Work History
Key Account Manager
RxVantage
01.2021 - Current
- Managed high-value portfolio of 4000 accounts, owned day-to-day relationship and identified opportunities for expansion and upselling, reaching over 100% of my quarterly KPI's.
- Drove retention through early intervention, and identification of early churn signs. Maintained 95% retention of portfolio YoY.
- Onboarded 100 new clients monthly, from signed contract to confident go-live and optimization.
- Internal collaboration- shared customers' product feature requests, feedback with the Product team to drive the product roadmap, and partnered with the Marketing team to identify champions and created customer testimonials.
- Grew within the company: started as Customer Support agent, promoted to Onboarding Specialist, Account Manager, Sr Account Manager, and Key Account Manager.
Sales & Operations Manager - North America
Switzerland Travel Centre
12.2019 - 01.2021
- Responded to client requests and developed tailored proposals, including itineraries and priced packages, aligned with client budgets.
- Organized virtual sales calls and training webinars, and coordinated joint marketing campaigns with Swiss partners while supporting operations team in client communications.
- Developed and executed direct marketing campaigns targeting US/Canada clients and collaborating with Swiss suppliers.
- Managed client relationship and drove retention during crisis time (Covid).
Group Sales & Operations Manager
AmericanTours International
12.2014 - 12.2019
- Managed international group travel, from request to post-travel, including: itinerary creation, negotiation, supplier contracts, travel operations and reconciliation of invoices, generating over $3M annually.
- Developed and strategized 2 new niche markets that drew in an additional $2.5M in gross sales (Airline crew contract).
- Organized Client sales meetings in Europe; participated in US trade shows, seminars, and supplier visits while closely tracking results with each client.
Education
Master's Degree - International Marketing and Management
UQAM/ESG
Montreal, QC Canada01-2014
Bachelor's Degree - Communication and Marketing
ESP Paris
Paris, France01-2012
Skills
Account management
Client relationship management
Customer retention
Business development
Cross-functional collaboration
Professional networking
Accomplishments
- Secured & renewed top revenue contract
- I secured and renewed the largest revenue contract within my department in 2018 and 2019, bringing over $1M both years
- Brought in 10 new clients during COVID
- I identified opportunities to create new collaborations, projecting $500K in annual gross revenue.
- Employee of the Month
- -AmericanTours (2017)
- -RxVantage (2022)
Timeline
Key Account Manager
RxVantage
01.2021 - Current
Sales & Operations Manager - North America
Switzerland Travel Centre
12.2019 - 01.2021
Group Sales & Operations Manager
AmericanTours International
12.2014 - 12.2019
Master's Degree - International Marketing and Management
UQAM/ESG
Bachelor's Degree - Communication and Marketing
ESP Paris