Veronica Doss
San Antonio ,TX
Summary
Dynamic Key Account Manager with a proven track record at Epic Sales, excelling in client relationship building and data-driven decision making. Successfully developed tailored strategies that enhanced service delivery and drove business growth, while effectively negotiating contracts and fostering cross-functional collaboration to optimize client solutions.
Overview
27
27
years of professional experience
Work History
Key Account Manager
Epic Sales
11.1998 - Current
- Developed tailored account strategies to align with client objectives and enhance service delivery.
- Conducted market analysis to identify growth opportunities and potential risks for key accounts.
- Facilitated cross-functional collaboration with product and marketing teams to optimize client solutions.
- Negotiated contracts effectively to secure favorable terms and strengthen client partnerships.
- Maintained updated client records to ensure accurate tracking of interactions and account status.
- Implemented customer feedback mechanisms to refine service offerings and improve client satisfaction.
- Presented quarterly business reviews to clients, highlighting value delivered and future strategies.
- Identified performance metrics to evaluate account health and drive strategic decision-making.
- Developed promotional strategies that aligned with client marketing initiatives to boost sales.
- Built rapport with clients through regular check-ins and personalized communication strategies.
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
Education
High School Diploma -
Sharpstown High School
Houston, TX05.1991
Skills
- Client relationship building
- Business development
- Key account management
- Data-driven decision making
- Relationship selling
- Cross-functional collaboration
- Account management
- Customer rapport
- Client needs assessment
- Account development
- Account retention
- Account presentations
- Sales negotiations
- Multitasking Abilities
- Multitasking
- Attention to detail
- Team building
- Contract negotiation
- Relationship building
- Organizational skills
- Excellent communication
- Analytical thinking
- Account servicing
- Time management
- Opening and closing procedures
- Conflict resolution
Timeline
Key Account Manager
Epic Sales
11.1998 - Current
High School Diploma -
Sharpstown High School