Lafavion "Cherell" Savanah
Summary
To obtain a position and continue to advance in a result-orientated company that seeks an ambitious and career conscious person. Where acquired skills, experience and education will be utilized towards growth and enhancement.
Overview
17
17
years of professional experience
Work History
Patient Access Representative III/Team Lead
Memorial Hermann Hospital
10.2023 - Current
- Assume leadership assisting patients with registration, scheduling and clinical requests.
- Managing patient data update, financial clearance status, and expeditious appointment scheduling.
- Asserts complete oversight in assuring verification, pre-certification and terms of various insurance plans and benefits.
- Explains all required forms to the patient or guarantor and obtains the necessary signatures
Patient Access Specialist
University of Texas MD Anderson Cancer Center
07.2022 - 10.2023
- Assume leadership role in recommending, implementing, and monitoring sound financial counseling guidelines for Radiation Oncology, and satellite facilities.
- Assume leadership role in managing patient data update, financial clearance status, and expeditious appointment scheduling.
- Asserts complete oversight in assuring verification, pre-certification and terms of various insurance plans and benefits.
Neurology Office Coordinator
Houston Methodist Hospital
10.2015 - 06.2022
- Assists patients with registration, scheduling, and clinical request
- Handle referrals, authorizations, insurance verification and manage patient/charge/referral work queues
- Work closely with the physicians, technicians and physician assistants managing their schedules
- Order office supplies, answer multiline phone system, assist with the training of new employees.
- Lead front office staff to assure the first point of contact moves smoothly.
Facility Resource Specialist
First Choice Emergency Room
04.2014 - 11.2015
- Admitting/Discharging patients, registration, scheduling, office duties, managing patient charts, multi-line phones, insurance verification, collecting co-payments and referrals.
Patient Service Coordinator
MD Anderson Cancer Center Hospital
10.2013 - 04.2014
- Admitting/discharging patients, scheduling consults/labs/diagnostic test, office duties, managing patient charts, multi-line phones/patient call lights, and transcribing physician orders.
Member Services Representative
United Healthcare
08.2011 - 11.2013
- Receives inbound calls from doctors, managed care members who have Medicaid and Medicare, assists with billing and claims, provided benefit explanations, assisted with pcp changes and lookups, referrals and medication authorizations.
Team Leader
JP Morgan Chase
05.2008 - 09.2010
- Provided outstanding and courteous customer support to customers while having thorough
- Knowledge of procedures, and duties relating to customer issues
- Collaborated with a team of CSR's to meet overall department objectives and enhance the customer service function to exceed all customer expectations
- Assisted escalated consumers and assisted bankers with questions and duties out of their spectrum
- Coached fellow bankers as a team leader.
Education
No Degree -
Houston Community College
Houston, TXSkills
- Microsoft Office, Excel, Access, Outlook, PowerPoint, SAP, CARE, Clinic Station, Centricity, EPIC, Athena, Navinet, Availity
- Strong attention to detail; accurately inputs data and records confidential patient information
- Initiative to complete required work in a timely manner
- Working in a fast-paced environment
- Strong phone and communications skills
- Recognized for high ethical standards and dependability in all work performed
- Leadership and adaptivity
- Administrative and Office Support
- Typing 55 WPM
- Thorough knowledge of medical terminology, patient charting, scheduling
Timeline
Patient Access Representative III/Team Lead
Memorial Hermann Hospital
10.2023 - Current
Patient Access Specialist
University of Texas MD Anderson Cancer Center
07.2022 - 10.2023
Neurology Office Coordinator
Houston Methodist Hospital
10.2015 - 06.2022
Facility Resource Specialist
First Choice Emergency Room
04.2014 - 11.2015
Patient Service Coordinator
MD Anderson Cancer Center Hospital
10.2013 - 04.2014
Member Services Representative
United Healthcare
08.2011 - 11.2013
Team Leader
JP Morgan Chase
05.2008 - 09.2010
No Degree -
Houston Community College
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