LaFlora Roscoe
Mobile,AL
Summary
Seeking a role with a company known for providing extensive training and support to deliver exceptional service to patients, clients, and customers. Passionate about creating positive experiences and building strong relationships. Dedicated to continuously improving skills and knowledge to exceed expectations and drive success. Eager to contribute to a team-oriented environment focused on delivering top-notch service and fostering long-term customer loyalty.
Overview
21
21
years of professional experience
Work History
Owner
Personal Care Tech
09.2021 - Current
- Provide essential daily care for patients, including bathing, grooming, medication administration, and monitoring vital signs.
- Accompany patients to doctor appointments and assist with grocery shopping or other errands as needed.
- Perform light cleaning duties within the home based on patient requests.
Office Assistant Manager
K & J Tax Service
01.2020 - Current
- Conduct data entry to create and maintain customer profiles for tax purposes.
- Manage inbound calls, addressing client inquiries about taxes and providing guidance on necessary documentation.
- Schedule appointments and send reminders to clients through outbound calls.
- Handle office mail, ensuring proper preparation for outgoing correspondence.
- Update clients on refund statuses and amounts through proactive communication.
- Order office supplies and maintain an organized, clean workspace.
Customer Service Representative
Alorica
Mobile, AL
08.2010 - 01.2019
- Addressed inbound customer calls regarding billing issues, account inquiries, and service upgrades.
- Restated customer concerns to ensure accurate understanding of issues and resolutions.
- Demonstrated empathy and compassion, fostering trustworthy relationships with customers.
- Followed up with clients to ensure complete resolution of their issues.
Sales Associate
Finish Line
Mobile, AL
06.2008 - 09.2013
- Assisted customers in identifying and selecting products that meet their needs.
- Managed cash register duties, ensuring a clean and organized cash wrap area.
- Stocked merchandise in the backroom by organizing items according to numbers, colors, and sections.
Secretary
Star Five Oil Co
Boston, MA
10.2004 - 02.2007
- Performed data entry related to customer accounts and fuel assistance benefits.
- Operated as a window clerk, handling customer payments and inquiries.
- Provided customer service via telephone, assisting with order placements and account information.
Education
CNA Certification - undefined
Victory Health
Mobile, AL05.2021
Social and Criminal Justice
Ashford University
Clinton, IA08.2014
High School Diploma - undefined
LeFlore Magnet High School
Mobile, AL05.2009
CNA Certification - undefined
Faulkner Vocational School
Mobile, AL12.2008
Skills
- Proficient in MS Word, MS PowerPoint, Excel, Adobe
- Typing speed: 28-38 wpm
- Language proficiency: English, Creole, Spanish
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Operations management
- Business management
- Business planning
- Strategic planning
- Financial management
- Team oversight
Timeline
Owner
Personal Care Tech
09.2021 - Current
Office Assistant Manager
K & J Tax Service
01.2020 - Current
Customer Service Representative
Alorica
08.2010 - 01.2019
Sales Associate
Finish Line
06.2008 - 09.2013
Secretary
Star Five Oil Co
10.2004 - 02.2007
CNA Certification - undefined
Victory Health
Social and Criminal Justice
Ashford University
High School Diploma - undefined
LeFlore Magnet High School
CNA Certification - undefined
Faulkner Vocational School