LaFonda Cornelius
Cleveland,NC
Summary
Personable and dedicated Customer Service Representative with extensive experience in Office Administration. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Office Manager/Marketing Coordinator
Amiad Water Systems
Mooresville , NC
06.2023 - Current
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office budget to handle inventory, postage and vendor services.
- Managed, scheduled and coordinated office functions and activities for employees.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Monitored inventory levels and placed orders when needed.
- Provided administrative support to management team including preparing reports and presentations.
- Organized company events including holiday parties, team building activities .
- Delivered administrative support services to improve marketing efforts.
- Collaborated with marketing manager to plan out campaign strategies, time tables and guidelines.
- Organized events such as conferences, trade shows, seminars, and webinars.
- Created reports summarizing performance results against established goals.
- Assisted in developing budgets for departmental expenses.
Customer Service Representative
Amiad Water Systems
Mooresville, NC
01.2022 - 06.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Maintained a high level of professionalism when dealing with difficult customers.
Property Manager
GEM Management
Charlotte, NC
10.2019 - 12.2021
- Collected monthly assessments, rental fees, deposits and payments.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Handled resident complaints and expedited maintenance requests.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Built relationships with service vendors and submitted associated billing statements.
Quality Control Inspector
Daimler Trucks North America, DTNA
Cleveland , NC
05.2014 - 10.2019
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
- Calibrated products to match design and operational specifications.
- Identified production concerns and worked with supervisors to understand and remedy situations.
Education
Associate of Arts - Early Childhood Education
Livingstone College
Salisbury, NC05-2008
Skills
- Administrative Support
- Strategic Planning
- Office Administration
- Facility Management
Timeline
Office Manager/Marketing Coordinator
Amiad Water Systems
06.2023 - Current
Customer Service Representative
Amiad Water Systems
01.2022 - 06.2023
Property Manager
GEM Management
10.2019 - 12.2021
Quality Control Inspector
Daimler Trucks North America, DTNA
05.2014 - 10.2019
Associate of Arts - Early Childhood Education
Livingstone College
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