LaFonda Cornelius
Cleveland,NC
Summary
Dynamic and results-driven professional with extensive experience in Customer Service Leadership, Office Administration, and Marketing. Adept at building strong relationships, streamlining operations, and driving business growth through strategic problem-solving and collaboration. A natural leader with an upbeat, solutions-oriented approach, passionate about delivering exceptional customer experiences, fostering teamwork, and contributing to organizational success. Excels in fast-paced environments, adapting to evolving business needs while maintaining a high standard of excellence.
Overview
11
11
years of professional experience
Work History
Lead Marketing Coordinator
Amiad Water Systems
10.2024 - Current
- Answered general marketing department inquiries by email, phone, and mail.
- Developed visually engaging marketing materials to support product launches and promotions.
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Planned and executed internal and external marketing events.
- Created engaging brochures and flyers to use for promotional materials and distribution.
- Developed and executed marketing plans for trade shows and other events to increase brand awareness.
- Negotiated with vendors and service providers, securing cost-effective solutions for marketing materials and services.
- Coordinated with sales teams to align marketing strategies, leading to increased lead generation.
Office Manager/Marketing Coordinator
Amiad Water Systems
06.2023 - 10.2024
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office budget to handle inventory, postage and vendor services.
- Managed, scheduled and coordinated office functions and activities for employees.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Monitored inventory levels and placed orders when needed.
- Provided administrative support to management team including preparing reports and presentations.
- Organized company events including holiday parties, team building activities .
- Delivered administrative support services to improve marketing efforts.
- Collaborated with marketing manager to plan out campaign strategies, time tables and guidelines.
- Organized events such as conferences, trade shows, seminars, and webinars.
- Created reports summarizing performance results against established goals.
- Assisted in developing budgets for departmental expenses.
Customer Service Representative
Amiad Water Systems
01.2022 - 06.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Maintained a high level of professionalism when dealing with difficult customers.
Property Manager
GEM Management
10.2019 - 12.2021
- Collected monthly assessments, rental fees, deposits and payments.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Handled resident complaints and expedited maintenance requests.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Built relationships with service vendors and submitted associated billing statements.
Quality Control Inspector
Daimler Trucks North America, DTNA
05.2014 - 10.2019
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
- Calibrated products to match design and operational specifications.
- Identified production concerns and worked with supervisors to understand and remedy situations.
Education
Associate of Arts - Early Childhood Education
Livingstone College
Salisbury, NC05-2008
Skills
- Administrative Support
- Strategic Planning
- Office Administration
- Facility Management
- Customer service
- Event planning
- Teamwork and collaboration
- Detail-oriented
- Event planning and logistics
Timeline
Lead Marketing Coordinator
Amiad Water Systems
10.2024 - Current
Office Manager/Marketing Coordinator
Amiad Water Systems
06.2023 - 10.2024
Customer Service Representative
Amiad Water Systems
01.2022 - 06.2023
Property Manager
GEM Management
10.2019 - 12.2021
Quality Control Inspector
Daimler Trucks North America, DTNA
05.2014 - 10.2019
Associate of Arts - Early Childhood Education
Livingstone College
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