Lagacie Baldwin
Calhoun,GA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Results-oriented with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Tech Expert
T-Mobile
Chattanooga, TN
12.2015 - Current
Overview
- Specialized in providing exceptional customer support and technical assistance.
- Actively collaborating with the Training and Development team.
- Receiving mentorship from the HR team.
Achievements:
- Consistently received high customer satisfaction ratings and positive feedback for exceptional technical support.
- Played a key role in the successful training and development of new hires, contributing to the growth and efficiency of the team.
- Actively contributed to HR initiatives, resulting in improved employee engagement and streamlined HR processes.
Customer Service Representative
Convergys
Chattanooga, TN
04.2015 - 12.2015
Overview
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Bachelor of Arts - Human Resource Management
UNIVERSITY OF ARIZONA
10-2021
High School Diploma -
CALHOUN HIGH SCHOOL
Calhoun, GA05.2012
Skills
- Leadership
- Relationship Building
- Attention to Detail
- Teamwork and Collaboration
- Interpersonal Communication
- Active Listening
- Decision-Making
- Communication
- Microsoft Office
- Training and Development Support
Accomplishments
- Magna Cum Laude at the University of Arizona
- Top Employee Reward for multiple months
- PEAK nomination for multiple years
References
References available upon request.
Timeline
Tech Expert
T-Mobile
12.2015 - Current
Customer Service Representative
Convergys
04.2015 - 12.2015
Bachelor of Arts - Human Resource Management
UNIVERSITY OF ARIZONA
High School Diploma -
CALHOUN HIGH SCHOOL