Summary
Work History
Skills
Accomplishments
Timeline
BusinessDevelopmentManager
Monica Lloyd

Monica Lloyd

BELLWOOD,IL-Illinois

Summary

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Skilled Tech Expert  committed to addressing customer concerns with speed, accuracy and professionalism.

Work History

Tech Expert

Verizon Wireless
Rolling Meadows , Il
10.2016 - 01.2017
  • Properly directed inbound calls in phone queues to improve call flow.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Provided accurate and appropriate information in response to customer inquiries.

Skills

  • Troubleshooting skills
  • Telecommunications knowledge
  • Strong problem solving ability
  • Courteous demeanor
  • Energetic work attitude
  • Customer service expert

    ▪  Filing

    ▪  Internet research 

    ▪  Microsoft  Word

    ▪  Microsoft Excel 

    ▪  Data Entry

  • Active listening skills

Accomplishments


Timeline

Tech Expert

Verizon Wireless
10.2016 - 01.2017

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Monica Lloyd