Laglennda Carr
Long Beach,CA
Summary
Proven to enhance customer satisfaction through exceptional service and high-quality cocktail crafting at The Boathouse on the Bay. Adept in multitasking and stress management, I excel in fast-paced environments, evidenced by a significant improvement in team productivity. My engaging personality and clear communication foster a positive dining experience, contributing to a loyal clientele base.
Overview
10
10
years of professional experience
Work History
Bartender
The Boathouse on the Bay
Marina Del Rey, CA
05.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Prepared garnishes by evenly slicing and pitting fruits.
Server
Paul Martin's American Grill
Long Beach, CA, US
07.2017 - 01.2020
- Duties include familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals, and tallying bills
- Up-selling: Direct customers to meal add-ons and specialty drinks of perceived value to increase sales
Bartender/Server
Red Lobster
Brea, CA, US
08.2016 - 05.2018
- Prepare and serve drinks to clients directly or through waiters
- Typical sample resumes for Bartenders highlight duties like collecting payments, keeping bar equipment clean, preventing customer excessive drinking, maintaining stocks, creating bar menus, and preparing appetizers
Server
Mimi's Cafe
Irvine, CA, US
11.2016 - 11.2017
- - Offer drinking and food items
- - Take orders and make sure food comes of correctly
- - Check back on guest and refill drinks
- - Offer dessert
- - Handle payments and get guest out in a timely fashion
Server
Elephant Bar
Los Angeles, CA, US
04.2016 - 08.2016
- - Offer drinking and food items
- - Take orders and make sure food comes of correctly
- - Check back on guest and refill drinks
- - Offer dessert
- - Handle payments and get guest out in a timely fashion
Server
Buffalo Wild Wings
Canal Winchester, OH, US
08.2015 - 10.2016
- - Offer drinking and food items
- - Take orders and make sure food comes of correctly
- - Check back on guest and refill drinks
- - Offer dessert
- - Handle payments and get guest out in a timely fashion
Cashier
Disneyland
Anaheim, CA, US
01.2015 - 05.2015
- Received cash, checks, and completed credit-card transactions from customers and employees
- Disbursed funds and recorded financial transactions
- Counted money to verify amounts and issued receipts for funds received
- Trained and managed 2 employees and achieved significant improvements in their productivity
- Disbursed cash and wrote vouchers and checks in payment of company expenditures
Education
Diploma -
Quartz Hill High
Lancaster, CASkills
- Strong multitasking
- Highly reliable
- Team player attitude
- Clear and effective communication
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Beer and wine recommendations
- Safe food handling procedures
- Excellent judgment
- Professional Attitude
- Problem-solving abilities
- Multitasking
- Team building
- Adaptability
- Sales Strategies
- Stress Management
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Bartender
The Boathouse on the Bay
05.2021 - Current
Server
Paul Martin's American Grill
07.2017 - 01.2020
Server
Mimi's Cafe
11.2016 - 11.2017
Bartender/Server
Red Lobster
08.2016 - 05.2018
Server
Elephant Bar
04.2016 - 08.2016
Server
Buffalo Wild Wings
08.2015 - 10.2016
Cashier
Disneyland
01.2015 - 05.2015
Diploma -
Quartz Hill High