Laglennda Carr
Long Beach,CA
Summary
Proven to enhance customer satisfaction through exceptional service and high-quality cocktail crafting at The Boathouse on the Bay. Adept in multitasking and stress management, I excel in fast-paced environments, evidenced by a significant improvement in team productivity. My engaging personality and clear communication foster a positive dining experience, contributing to a loyal clientele base.
Overview
10
10
years of professional experience
Work History
Bartender
The Boathouse on the Bay
05.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Prepared garnishes by evenly slicing and pitting fruits.
Server
Paul Martin's American Grill
07.2017 - 01.2020
- Duties include familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals, and tallying bills
- Up-selling: Direct customers to meal add-ons and specialty drinks of perceived value to increase sales
Bartender/Server
Red Lobster
08.2016 - 05.2018
- Prepare and serve drinks to clients directly or through waiters
- Typical sample resumes for Bartenders highlight duties like collecting payments, keeping bar equipment clean, preventing customer excessive drinking, maintaining stocks, creating bar menus, and preparing appetizers
Server
Mimi's Cafe
11.2016 - 11.2017
- - Offer drinking and food items
- - Take orders and make sure food comes of correctly
- - Check back on guest and refill drinks
- - Offer dessert
- - Handle payments and get guest out in a timely fashion
Server
Elephant Bar
04.2016 - 08.2016
- - Offer drinking and food items
- - Take orders and make sure food comes of correctly
- - Check back on guest and refill drinks
- - Offer dessert
- - Handle payments and get guest out in a timely fashion
Server
Buffalo Wild Wings
08.2015 - 10.2016
- - Offer drinking and food items
- - Take orders and make sure food comes of correctly
- - Check back on guest and refill drinks
- - Offer dessert
- - Handle payments and get guest out in a timely fashion
Cashier
Disneyland
01.2015 - 05.2015
- Received cash, checks, and completed credit-card transactions from customers and employees
- Disbursed funds and recorded financial transactions
- Counted money to verify amounts and issued receipts for funds received
- Trained and managed 2 employees and achieved significant improvements in their productivity
- Disbursed cash and wrote vouchers and checks in payment of company expenditures
Education
Diploma -
Quartz Hill High
Lancaster, CASkills
- Strong multitasking
- Highly reliable
- Team player attitude
- Clear and effective communication
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Beer and wine recommendations
- Safe food handling procedures
- Excellent judgment
- Professional Attitude
- Problem-solving abilities
- Multitasking
- Team building
- Adaptability
- Sales Strategies
- Stress Management
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Bartender
The Boathouse on the Bay
05.2021 - Current
Server
Paul Martin's American Grill
07.2017 - 01.2020
Server
Mimi's Cafe
11.2016 - 11.2017
Bartender/Server
Red Lobster
08.2016 - 05.2018
Server
Elephant Bar
04.2016 - 08.2016
Server
Buffalo Wild Wings
08.2015 - 10.2016
Cashier
Disneyland
01.2015 - 05.2015
Diploma -
Quartz Hill High
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