Makayla Sterbentz

• Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
• Coordinated large parties and events, ensuring seamless service from arrival through departure.
• Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.

Worked in various capacities of event production that includes event and decor set-up, signage/graphics installation, set-up of retail sales area and back-of-house/inventory, unpacking and heavy lifting.

Worked as Brand Ambassador for various high-profile brands, clients and organizations.

• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
• Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
• Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
• Prepared dining room for service by cleaning , organizing tables and placing table settings.