Grace Johnson
Long Beach,CA
Summary
Motivated and dependable server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
16
16
years of professional experience
Work History
Server
Boathouse On The Bay
2023.06 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Ability to work in fast-paced environment while maintaining a professional demeanor.
- Answer guest inquiries and resolve issues promptly.
Server
Spaghettini
2021.11 - 2023.06
- Provide exceptional service to all guests, whether in the dining room, lounge, or private events.
- Maintain high quality food and beverage standards with extensive wine knowledge.
- Cultivated warm relationships with regular guests.
- Work with individual servers to improve performance.
- Attended staff training sessions, keeping up to date with daily specials & wine list changes.
Project Manager
Crown Social
2021.05 - 2021.11
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Worked closely alongside CEO to help with organizational success and managed costs.
Restaurant Manager
Tulio Ristorante
2019.11 - 2020.03
- Carefully interviewed, selected, trained, and supervised staff.
- Led and directed team members on effective methods, operations, and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Server / Bartender / Supervisor
Serafina
2018.04 - 2019.11
- Led team of servers to consistently meet customer service and sales targets.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server / Bartender
Purple Cafe And Wine Bar
2013.07 - 2018.03
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted in the creation and execution of multiple food and wine events in our upstairs space.
Cocktail Server
Earls Kitchen + Bar
2011.03 - 2013.11
- Assisted with bartending duties during high-volume shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Shift Supervisor / Barista
Starbucks
2007.06 - 2009.09
- Served customers quickly and efficiently and created strategies to prevent delays.
- Responsible for cash handling, deposits and bank maintenance and distribution of cash tips.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Education
Bachelor of Arts -
Bellevue College
01.2015
Skills
- Food and Beverage Pairings
- Suggestive Selling
- High-Volume Dining
- Guest Relations Management
- Sales and Marketing
- Pos Operation
- Banquet Coordination
- Team Leadership
- Hiring and Training
- Project Planning
Timeline
Server
Boathouse On The Bay
2023.06 - Current
Server
Spaghettini
2021.11 - 2023.06
Project Manager
Crown Social
2021.05 - 2021.11
Restaurant Manager
Tulio Ristorante
2019.11 - 2020.03
Server / Bartender / Supervisor
Serafina
2018.04 - 2019.11
Server / Bartender
Purple Cafe And Wine Bar
2013.07 - 2018.03
Cocktail Server
Earls Kitchen + Bar
2011.03 - 2013.11
Shift Supervisor / Barista
Starbucks
2007.06 - 2009.09
Bachelor of Arts -
Bellevue College
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