Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Henderson

Long Beach,CA

Summary

Dedicated and results drives professional with strong experience in front office operations, employee training, customer service , and retail sales. Proven ability to lead onboarding processes coach team members, and enhance customer satisfaction through clear communication and problem solving. Skilled scheduling, insurance and billing coordination, and driving sales goals in fat paced environments. Known for adaptability, professionalism, and a commitment to delivering high quality service. Seeking to contribute expertise in a dynamic, team oriented setting.

Overview

7
7
years of professional experience

Work History

Front Office Coordinator

Lollipop Dental
05.2022 - Current
  • Delivered engaging training courses to employees using a variety of methods, demonstrations, and role playing.
  • Developed a comprehensive onboarding roadmap to help new hires effectively understand and navigate front office procedures and materials.
  • Traveled to multiple locations to train and support new hires during their 90- day probationary period.
  • Oversaw daily front desk actives, handling patient check- ins/check-outs, appointment scheduling, and administrative tasks ina fast paced environment.
  • Reviewed and explained insurance coverage, copays and out of pocket expenses when presenting treatment plans to patients.


Cashier/Sales Associate

Dicks Sporing Goods
10.2018 - 03.2020
  • Provided front line customer service across various departments.
  • Processed transactions efficiently using cash registers and scanners.
  • Promoted store credit cards to meet sales targets and increase loyalty.
  • Assisted with merchandising, restocking and inventory management.

Education

High School Diploma -

David Starr Jordan High School
Long Beach, CA
06-2018

Skills

  • Customer service
  • Data Entry & Confidentiality
  • Insurance Verification and Claim Processing
  • Retail Sales & product knowledge
  • Administrative & Clerical
  • Leadership

Timeline

Front Office Coordinator

Lollipop Dental
05.2022 - Current

Cashier/Sales Associate

Dicks Sporing Goods
10.2018 - 03.2020

High School Diploma -

David Starr Jordan High School

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