Lahneen Porter
Virginia Bch,VA
Summary
A customer-focused professional with 10+ years of experience in healthcare and administrative roles. Skilled in communication, problem-solving, and supporting clients with empathy and accuracy. Ready to bring strong service and organizational skills to a customer service representative position.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Director of Development
Passionate Hearts Adult Day Center
Virginia Beach, Virginia
07.2025 - Current
- Oversaw daily operations of adult day care center, ensuring smooth functionality.
- Coordinated and planned stimulating activities tailored to participants’ capabilities and interests.
- Ensured compliance with state and local regulations, standards, and practices.
- Maintained participant records while upholding confidentiality standards.
- Developed and implemented policies to enhance quality of care for participants.
Medical Coding Specialist
Acsel Medical Solutions
Virginia Beach, Virginia
01.2024 - 11.2024
- Ensured regulatory compliance by reviewing medical records for coding accuracy.
- Assigned correct diagnosis and procedure codes using coding software.
- Verified accuracy of patient data in order to assign correct ICD-10 codes.
- Maintained up-to-date knowledge of medical terminology and coding changes.
- Pulled patient records and transferred information to appropriate parties.
Certified Medical Coder
PASSIONATE HEARTS HOME HEALTH & SERVICES
Norfolk, Virginia
09.2022 - 12.2023
- Reviewed medical records to ensure accuracy and completeness in coding processes.
- Analyzed medical documents, translating notes into appropriate diagnosis codes.
- Communicated with medical providers, insurance agencies, and other payers for claims processing.
- Updated patient health records while verifying proper coding and submitting claims to insurance companies.
- Utilized various medical coding software and patient record platforms to enhance efficiency.
Non-Emergency Transport Driver
RBF Medical Transportation
Virginia Beach, Virginia
11.2021 - 07.2022
- Transported patients to medical appointments and healthcare facilities safely.
- Assisted in loading and unloading medical equipment and supplies for transport.
- Adhered to safety regulations while driving vehicles on public roads.
- Conducted daily DOT pre-trip inspections to reduce risks or delivery delays.
- Worked with dispatch to update routes and inform customers of delays.
Provider Reimbursement Administrator
Anthem, Inc.
Norfolk, Virginia
09.2015 - 09.2021
- Executed updates of CPT/HCPCS codes and fee schedules, analyzing coverage and reimbursement implications.
- Coordinated research efforts and addressed inquiries related to systems and appeals.
- Conducted pre-adjudication claims reviews to verify accuracy of coding practices.
- Collaborated with provider contracting staff on new or modified reimbursement contracts.
- Performed internal coding reviews and audits to ensure compliance with regulations.
- Prepared and delivered reports outlining observations and actionable recommendations.
Education
Health Care Administration
Saint Leo University
Saint Leo, FL08-2015
Associate of Arts - Liberal Arts
Saint Leo University
Saint Leo, FL03-2014
Skills
- Customer communication and engagement
- Phone etiquette and call handling
- Claims assistance and resolution
- Conflict resolution strategies
- Records management and data entry
- Microsoft Office and EMR proficiency
- Appointment scheduling efficiency
- HIPAA compliance
- Time management skills
- Team collaboration
- Attention to detail
- Problem solving abilities
Languages
English
Full Professional
Certification
Certificate of Professional Coder - AAPC
Affiliations
Volunteer at Church
References
References available upon request.
Timeline
Director of Development
Passionate Hearts Adult Day Center
07.2025 - Current
Medical Coding Specialist
Acsel Medical Solutions
01.2024 - 11.2024
Certified Medical Coder
PASSIONATE HEARTS HOME HEALTH & SERVICES
09.2022 - 12.2023
Non-Emergency Transport Driver
RBF Medical Transportation
11.2021 - 07.2022
Provider Reimbursement Administrator
Anthem, Inc.
09.2015 - 09.2021
Health Care Administration
Saint Leo University
Associate of Arts - Liberal Arts
Saint Leo University