LaHoma McCardell
Self Employed
Yulee
35
years of professional experience
An Air Force veteran and military spouse, experienced in military service, culture and associated challenges. Nearly two decades of customer service experience and highly adept with information systems, Microsoft products and Adobe Creative Suite.
Work History
Licensed Caregiver/Educator/Home Manager/Air Force Spouse
15 Years 9 Months- Educated/Provided care for 5 foster children/adopted children across various residences, cities and states to support active duty military spouse and address all areas of the home during normal and deployed scenarios
- Contributed over 2000 hours of volunteer service to Department of Education, Department of Children and Families, and various military, community, and religious institutions, enhancing community support and resources
- Oversaw all logistics and supply activities to support normal daily operations and contingency requirements associated with foster and adoptive care and support of military activities of active duty spouse
- Coordinated logistics and supply activities for daily operations and contingency requirements in foster and adoptive care, ensuring effective support for military activities of active duty spouse
- Completed routine inspections to ensure compliance with state laws and regulations. and periodic inspections and assessments in accordance with state laws and regulations to maintain licenses and certifications
Patient Access Representative
1 Year- Entered patient information into protected databases, ensuring accurate record-keeping and compliance with privacy regulations
- Briefed relief staff on critical patient information, facilitating seamless information transfer and continuity of care through organized administrative support
- Informed patients and caregivers of medical procedures and institutional policies, enhancing understanding of care processes and compliance with regulations
- Entered customer/patient information into protected databases to maintain storage and fidelity of records
- Responded to patient inquiries regarding services and policies and resolve concerns and insurance eligibility issues and up channel as needed
Assistant Hotel Manager
3 Years 5 Months- Managed a work staff of 25 employees for a 68-room property
- Oversaw events and operations in hotel, ensuring strict adherence to corporate policies and enhancing guest experience
- Assisted general manager in monitoring the tasks of staff to include setting goals and plans to promote and improve the services of the property
- Tasked to set work schedules and assignments to each staff member on a bi-weekly basis
- Handled client complaints and compliments about various departments and worked on resolutions and progress/follow-up on corresponding actions
- Assisted the general manager in ensuring the security of all guests and the entire hotel staff
- Conducted cold calls to promote hotel specials and offer endorsements to increase revenue for the property
Education and Training Manager
5 Years 11 Months- Developed, delivered and evaluated education and training programs for 6 departments and 366 trainees
- Assessed individual knowledge and skills against job standards to identify education and training requirements
- Evaluated education and training programs, recommended actions to correct deficiencies, and assisted in the oversight of evaluations and surveys
- Created objectives aligned with Air Force academic, vocational, and technical standards to enhance training effectiveness
- Evaluated education and training programs, recommended corrective actions for deficiencies, and supported oversight of evaluations and surveys
Education
Bachelor of Science - Business
Master of Science - Social Work
Skills
Compliance guidelines
State Laws and Regulations
Evaluation and Analysis
Metrics
Data Access/Analysis
Process improvement
File management
Client Care Coordination
Records management
Financial Oversight
Team Building
Diversity
Equity
and Inclusion
Customer Service Interaction
Timeline
Licensed Caregiver/Educator/Home Manager/Air Force Spouse
Self Employed
09.2010 - 06.2026Read More
Patient Access Representative
HCA Healthcare
09.2009 - 09.2010Read More
Assistant Hotel Manager
Jameson Inn Hotel
10.2000 - 03.2004Read More
Education and Training Manager
United States Air Force
04.1991 - 03.1997Read More
North Carolina Wesleyan College
Bachelor of Science from Business
Read More
Liberty University
Master of Science from Social Work
Read More