Matthew Tochtenhagen
San Diego,CA
Summary
Dynamic leader with over 9 years of experience in pharmaceutical community engagement, specializing in rare disease education and advocacy. Proven track record of building strategic partnerships with patient advocacy organizations, delivering impactful education at live events, and empowering patients and caregivers throughout their healthcare journeys. Expertise in synthesizing community insights to inform program and material development, along with a strong commitment to regulatory compliance and excellence in patient support. Recognized for exceptional organizational capabilities and the ability to manage multiple projects simultaneously while driving technological advancements and continuous improvement in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Community Engagement Account Manager (CEAM)
ViiV Healthcare
09.2021 - 02.2025
- Established and maintained partnerships with advocacy organizations to deliver over 100 patient-focused educational programs for HIV PrEP.
- Hosted and presented at live patient education events, including branded presentations and resource distribution.
- Synthesized insights from patients, caregivers, and advocacy partners to inform marketing and educational strategies.
- Mentored new team members in best practices for compliant, community-centered engagement.
- Utilize data analytics and social listening tools to identify influential KOLs and DOLs in relevant therapeutic areas.
- Assess potential partners based on reach, relevance, engagement, and alignment with brand values.
- Maintain regular communication and provide value through scientific exchange, educational opportunities, and collaboration.
- Developed and maintained strategic client relationships to enhance satisfaction and retention.
- Collaborated with cross-functional teams to deliver tailored solutions aligned with client needs.
- Analyzed market trends and competitor activities to identify opportunities for growth in accounts.
- Facilitated regular business reviews to assess account performance and drive continuous improvement.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Director of Public Health
Syneos Health Clinical Solutions
01.2018 - 09.2021
- Collaborated with advocacy groups to develop and implement national educational resources and presentations.
- Led cross-functional training initiatives to enhance collaboration and resource awareness.
- Built strategic partnerships to expand access to new therapies and support regional resource distribution.
- Spearhead multi-stakeholder research projects focused on improving patient outcomes and healthcare delivery through implementation science.
- Partner with national organizations and local community groups to design, execute, and evaluate research initiatives that address real-world barriers to care.
- Facilitate cross-functional collaboration, ensuring alignment of research objectives with patient needs and organizational goals.
- Oversee project management, data collection, and dissemination of findings to inform best practices and policy development.
- Promote the integration of evidence-based interventions into community and clinical settings through education and advocacy.
Ryan White Part A Program Lead
Palm Beach County Board of County Commissioners
09.2016 - 01.2018
- Partnered with advocacy organizations to address treatment access gaps and empower patients in public health programs.
- Managed program budgets and diverse funding streams for community health initiatives.
- Design and implement research initiatives to map and analyze patient, caregiver, and advocacy networks within targeted communities.
- Utilize network analysis methodologies to identify key influencers, information flow, and gaps in support systems.
- Collaborate with national and local partners to collect and interpret data, ensuring insights are actionable and relevant to community needs.
- Apply findings to optimize engagement strategies, strengthen partnerships, and enhance the effectiveness of patient education and support programs.
CDC High Impact Prevention Program Director
Metro Wellness and Community Centers
09.2015 - 09.2016
- Directed compliance, budget, and advocacy partnerships for federally funded prevention programs.
- Direct the planning, implementation, and evaluation of federally funded prevention programs targeting high-risk populations.
- Develop and maintain partnerships with advocacy organizations, healthcare providers, and community stakeholders to maximize program reach and effectiveness.
- Ensure compliance with regulatory guidelines and manage program budgets to optimize resource allocation.
- Oversee the delivery of evidence-based interventions, educational campaigns, and outreach activities to reduce disease incidence and improve public health outcomes.
- Monitor program performance, collect and analyze data, and report findings to inform continuous improvement and policy development.
- Spearheaded community engagement initiatives to enhance program outreach and participation.
- Developed strategic partnerships with local organizations to expand service offerings and resources.
- Streamlined program evaluation processes, enhancing data collection and reporting efficiency for impact assessments.
- Implemented new training protocols for staff, improving operational procedures and client interaction standards.
Education
Master of Science - Health Communication
Boston University
Boston, MA05-2027
Master of Science - Health Care Administration
Southern New Hampshire University
Manchester, NH05-2027
Bachelor of Arts - Sociology
University of Colorado At Boulder
Boulder, CO05-2012
Skills
- Health education delivery
- Facilitation of program initiatives
- Engaging communication techniques
- Multidisciplinary engagement
- Technical documentation
- Regulatory compliance standards
- Risk management reporting
- Resource allocation management
- Skilled in navigating virtual education platforms
- Experience with CRM platforms
- Skilled in utilizing Microsoft Office tools
- Effective communication
- Strong relationship-building abilities
- Regulatory guidelines
- Compliance guidelines
- Account relationship development
- Client relationship management
- Collaborative strategic planning
- Sales development
- Networking skills
- Customer relationship management (CRM)
- Content marketing proficiency
- CRM software
- Territory performance optimization
- Business development and planning
- Data-informed strategy development
Certification
- Certified National Pharmaceutical Sales Representative
National Association of Pharmaceutical Sales Reps
Issued Apr 2021 - Certified Six Sigma Green Belt (CSSGB).
Villanova University
Issued Nov 2017 - Patient Advocate Certification
Key Qualifications And Skills
- Extensive experience collaborating with advocacy groups to deliver patient education and support programs.
- Skilled in presenting complex disease and treatment information empathetically to diverse audiences, including patients, caregivers, and healthcare professionals.
- Proficient in hosting independent and collaborative patient education forums, including branded presentations at live events.
- Strong cross-functional collaborator, liaising with Marketing, Market Access, NPS, and Medical teams to align strategies and share key learnings.
- Experienced in documenting patient and caregiver feedback to drive continuous improvement in educational resources and support programs.
- Advanced knowledge of compliance standards, adverse event reporting, and budget management.
- Proficient in virtual education platforms, CRM systems (Veeva, Centris, FUSE), and Microsoft Office Suite.